Awful Support / Customer Service
I have been going back and forth with Support, primarily Pritam and it's been frustrating.
My question is simple - what is the value of my current usage in my Pro account? Pritam has not provided me with the answer after several emails.
Pritam's last email said that the value of GPT 3.5 is $0.004 per use and I should now use that to go calculate it myself.
Ummm... thank you?
And... umm... how do I calculate that when 99.9% of my queries have been GPT 4o?
Is it really that difficult to calculate it and tell me "Based on the number of queries you've done to date, it is estimated to be $___ if you were to pay based on usage."
Pratyush_Merlin
Dec 13, 2024I deeply regret this poor experience Ken. It seems the team was unsure whether they had authorization for sharing the costs, and the process is a little manual, so it is not super easy to get specific usage costs. I have notified both Pritam and Piyush to be open to sharing the costs.
For your case, I have gone ahead and checked the costs on the email I had associated with you, and estimated that based on your daily usage, your monthly usage has been around $0.8-$1 for your usage in December. You will most likely never hit the $100 limit.
I deeply apologize for the inconvenience caused Ken, and we will be better next time. I appreciate your patience with us even while this was so frustrating for you.