JoeWho
JoeWhoPLUS

Verified purchaser

Deals bought: 376Member since: Sep 2014
1 stars
1 stars
Sep 29, 2026

Check Your Auto-Renew Top-Up Settings

I haven't used this extension in months, but I recently noticed charges on my credit card. I contacted support and turned off "Auto-renew top-ups."

A couple of days later, I found it had been switched back on, the top-up limit had been increased, and my card was charged twice more.

I sent support screenshots showing no activity for months, with my projects, vault, and prompts all empty. They replied that my account had used between 10,000 and 50,000 credits per day. There is no API key on my account, so it can't be a rogue app.

Support keeps saying the credits were used, but has not provided any audit trail showing that my account was the one that used them.

I am still working with support to resolve this and will update my review with the outcome.

In the meantime, I would encourage other buyers to check their billing settings and card statements regularly.

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