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Member since: Jul 2014Deals bought: 9
1 stars
1 stars
Posted: Jan 9, 2025

So far so BAD

The system says that my OpenAI API key is registered and accepted, but when I try to use Merlin's functionality (ANY of it), the system keeps throwing error messages that "Something went wrong. The error message from OpenAI is: Status code 429, Too Many Requests"

Merlin 'support' says that my key was invalid, so I generated a new key. Same problem, again.

Merlin support is VERY slow to respond.

Very frustrating. Unfortunately, I cannot recommend this product.

Founder Team
Pratyush_Merlin

Pratyush_Merlin

Jan 13, 2025

Hey there -- Really sorry to hear about your frustrating experience with the API key issues. We hear you and we're actively working to improve both our error handling and our support response times (I'm hiring for it right now, hopefully we close for new support roles in next 3 weeks). We'll do better! Thanks for the feedback - it helps us grow. 🙌

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