Needs Clarity / Transparency on Custom Domains
I like this tool. Pretty easy to use. But I purchased it in 2024 and created 5 custom domains without any issues. About a month ago, I attempted to create another survey and add a custom domain and received a prompt asking for payment, informing me that this was an add-on, because I was out of custom domain. So I deleted 1 of my previous survey, with a custom domain, and again tried to use on the new survey, and was still not able to do so. I deleted a second survey, and still was not able to create a new custom domain. I contacted chat support and the response that I received is not no plans came with unlimited custom domains. I don't have a problem with that statement, but perhaps that should be clearly spelled out in the plan. Kirill, as a courtesy, gave me '3' custom domains to use, so now that means that I can only have 3 concurrent surveys at a given time. Unfortunately, that turned me away from this product. 3 Tacos, for the 3 Custom Domains.

KirillTereshchenko
Edited Sep 24, 2025Thanks for the feedback! By default, plans that include the custom domain feature come with 1 custom domain. Earlier this wasn’t strictly limited, so you were able to add more. When the limit was updated, I gave you extra custom domains as a free bonus.
If that doesn’t suit you, I can revert your account to the standard setup with 1 domain, the same as all users.