Q: No answers to our questions since 15 July. More than 2 weeks. Should we keep trusting MolyPix.ai? I wonder.
Catherine_MolyPix.AI
Aug 19, 2025A: We sincerely apologize for the delayed responses. We understand your concern and frustration. Our team is currently working through the backlog of questions and will be addressing them shortly. We value your patience during this time.
muieenPLUSno responses on Discord or via email either. Very strange. I wonder if something happened to the team.
Support_MolyPix.AIā¤ļø & šŖ Our team is actively working to address all pending inquiries. If you haven't received responses on Discord or email, please feel free to reach out again through those channels. We appreciate your patience during this time.
derek087PLUS
Verified purchaser
I reached out and finally got a hold of them. The response was basically to say, paraphrasing here: "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." What a terrible business model. Complete and utter garbage.
asakhaiPLUSChange your reviews.
I sincerely apologize for the delayed response and understand your disappointment. I want to clarify that we never stated "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." And the statement about prioritizing non-AppSumo customers was never communicated by our team. We value all customers equally regardless of how they joined us.
derek087PLUSVerified purchaser
No. Iām good. Iāll keep my review. But thank you for the suggestion! We can see how well it is managed going forward.
derek087PLUSVerified purchaser
I still have the email, and would be happy to forward it to your support team if that would be helpful.