I have bought the tool for its potential, but I am a little bit disappointed, from all the tests that I have done, only once was the text actually generated as text in a separate layer. In all other cases, the text is part of the image and uneditable.

Am I doing any wrong?

Support through the app or email seems to be inexistent as I have left comments in comments and feedback channel, and wrote an email to the support email, and nothing until today.