4.8
Taco ratings
Customers appreciate MonSpark for its comprehensive monitoring capabilities, user-friendly interface, and timely notifications. The prompt support is also highly praised. Some users have mentioned limited SMS notifications and the desire for more customizable status pages as areas for improvement. Overall, MonSpark is a solid choice for those seeking a reliable website monitoring tool, with an impressive 4.9 overall rating from 165 reviews and a 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Support is incredibly slow and even non-existent.
The tool does what it is supposed to do, but the support is incredibly slow and even non-existent. For urgent matters, you're out of luck. A fast-responding customer support is crucial. You should receive a response within 24 hours, which is not the case with Monspark.
Burak_MonSpark
Nov 12, 2024Hi Mark,
Thank you for your feedback. We’re glad to hear that MonSpark is performing as expected for you. We’re sorry if our support response times didn’t fully meet your expectations.
Our team is continuously working on improving our customer support process, and feedback like yours helps us identify areas for enhancement. If you need any further assistance, please don’t hesitate to reach out...
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Verified purchaser
no good
I have a problem with Level 3, and no one has responded for over a week. I have already given up.
Burak_MonSpark
Nov 12, 2024Hi,
Thank you for sharing your experience with us. We're sorry to hear about the delay in responding to your issue, and we apologize for any frustration this may have caused. Providing timely support is a priority for us, and we’re working on enhancing our response times to prevent situations like this.
If there's anything we can still assist you with, please feel free to reach out again, and...
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Verified purchaser
No one there
Purchased tier3 and upon activation I got an email from MonSpark to confirm email. However, when clicked it says invalid token. reset password isn't working either.
Contacted support two times and it's been over a week with no answer whatsoever!!
Will be refunding in the next few days if it's not sorted.
Burak_MonSpark
Nov 12, 2024Hi,
Thank you for bringing this to our attention, and we apologize for the difficulties you've experienced with the email confirmation and password reset.
Our team is working to improve both our support response times and the user experience to prevent issues like this in the future. If you're still open to resolving this, please reach out again, and we’ll prioritize your request to get...
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Verified purchaser
Fantastic product
If you missed it. I hope it returns, but don’t let that keep you from its security for ur site! Check them out
Burak_MonSpark
Nov 12, 2024Hi,
Thank you so much for the fantastic review! We're thrilled to hear that you're enjoying MonSpark and that it’s helping secure your site. We truly appreciate your recommendation and support.
If you ever need any assistance or have questions, don’t hesitate to reach out. Thank you for being a part of the MonSpark community!
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Verified purchaser
Upgraded to Top Tier after 5 minutes
By the initial code and testing it for 5 minutes I went and upgraded to the tier 3 level. When you run a lot of affiliate sites and use Cloudflare, you would be amazed how many times the sites go down because of SSL issues or an affiliate ended an offer without letting you know. It has cost us countless dollars over the past few months.
This is an awesome tool that immediately lets us know when there is an issue with any of our sites and when you have over 200 of them a tool like this makes your life so much easier!!
Burak_MonSpark
Nov 12, 2024Hi,
Thank you so much for the wonderful review and for upgrading to our top tier! We’re delighted to hear that MonSpark is already helping you monitor your affiliate sites and catch issues quickly. Knowing that our tool is making a difference in managing and securing your sites means a lot to us.
If there’s anything we can do to enhance your experience further, please feel free to reach out....
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