Q: Months of problems with word counting and translation credits – will it ever work?
We reported multiple times that the word count for translations in our online store is enormously inflated: even untranslated content (HTML tags, CSS classes, product names) and repetitions are always counted anew. As a result, over 1 million credits were consumed for three languages, although the translation is incomplete (Tier4 but only 400 products!). Additionally, errors and untranslated parts occur in URL slugs. Support acknowledged the issues and referred to update 2.0, which was released on July 30, 2025. To this day, there is no solution; my repeated inquiry from August 11 went unanswered?! A detailed review will follow across all my channels as soon as the issues are either resolved or I give up. When will these (business-damaging) problems finally be permanently fixed?
Kunal_MultiLipi
Sep 18, 2025A: Thank you for sharing your concerns, and I want to address them clearly. With our most recent updates, we’ve worked hard to ensure that the problems you mentioned—like inflated word counts, untranslated slugs, and repeated charges—are no longer present.
Of course, every website can be unique, especially larger stores with hundreds of products and many moving parts. That sometimes creates edge cases where things don’t behave as expected. In such cases, we’re always here to step in, investigate, and resolve the issue for you quickly.
Please reach out to us directly at support@multilipi.com with your domain details, and we’ll make sure your site works smoothly with the credits and translations displaying correctly. Your feedback helps us keep improving, and we truly value your patience as we continue to make MultiLipi better.