I purchased this service on AppSumo in August 2023 for the primary purpose of having 1 monitor periodically check the uptime of each of my client sites, with the added feature of the request triggering wp_cron to ensure backups schedules run smoothly.

I already have 50 monitors for FREE on UptimeRobot and intended to use this service with its "Unlimited Domains/Monitors" when scaling up. I've thus far only made use of 8 monitors (1 per domain) and whilst making use of the service, there was about 2 weeks straight of false positives being reported (spamming my emails) for domains that were definitely online and reported as online on UptimeRobot as well.

Today I received the following via email:

"If you purchased the AppSumo deal before January 21st, you can retain the current number of domains in your account for free, indefinitely. The new limit with the deal is 5 domains. If you have fewer than 5, you can add more until you reach this limit. For more than 5, additional payment is required."

So now you're telling me that I am capped to 8 total monitors (because I only need 1 per domain) and I need to pay for more, when the original sales terms made provisions for unlimited domains? Whilst offering unlimited domains and monitors to all clients might be an unsustainable business model, you could at least honour the existing deal with the original customers that purchased your deal, especially whilst still offering your service on the same platform you mislead others on.

There was zero attempt (from my observations) from your My Website Is Online's side to even engage the existing user base to find a workable solution.

I'm not saying this is the case, but from where I'm sitting, it looks like you offered unlimited domains, knowing it wasn't sustainable and then reneged when people couldn't request a refund anymore.

I would not recommend anyone purchase this. There are various competing services out there offering what you now want to give us on their free tiers.

There are also out-of-the-box self hosted solutions that offer better reliability if you're interested in a once-off cost.