Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai 💬 Or join our Discord community to get live help 🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Hi, please send screenshots to support@mymemo.ai we will help to solve it.
Q: Applying a Code to a Different Workspace
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
We got a full stack, but before we use we had a few questions on privacy. We conducted a quick search and see that as early as September 2024 to as late as a few weeks ago there are questions regarding your GDPR timeline. We read your previous statements, but a published goal time is preferred.
Additionally: 1. What type of encryption do you use? 2. Where is our data stored? 3. Will you have the ability to produce a DPA when GDPR complete? 4. With which third-party providers do you share our information? (We just read a story on Meta's AI Chatbot and how all queries are public)
Thank you for your thoughtful questions — we absolutely understand the importance of “trust, but verify.” 😊
To answer your concerns:
Encryption & Storage: All data is encrypted and stored on AWS servers, using AWS’s industry-standard security protocols.
Data Protection: We rely entirely on AWS’s data protection infrastructure, and we follow their compliance best practices closely.
Third-party Services: Besides our own services, we only use AWS and Cloudflare — no other third-party providers have access to user data.
DPA & Legal Inquiries: If you or your legal team require a DPA or specific documentation, we’re happy to connect you with our legal counsel. Please feel free to email us at support@mymemo.ai and we’ll arrange a direct conversation.
We’re committed to building trust through transparency — so please don’t hesitate to reach out if you have any more questions!
Q: Keeps logging out
If I don’t use it for a few days, it logs me out on iOS. Frustrating!
Tony_MymemAI
Jun 20, 2025A: Thanks for the feedback!
We recently updated our session policy — the current auto-logout period is set to 30 days, mainly for security reasons.
If you’re getting logged out in less than 30 days, please let us know at support@mymemo.ai so we can look into it. Appreciate your patience! 😊
Share MyMemo
Q: Are there any plans to improve the AI?
Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Tony_MymemAI
Edited Jun 18, 2025A: Hi there! 😊
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai
💬 Or join our Discord community to get live help
🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Share MyMemo
Same here. Its AI doesn’t work. Whenever I ask questions about the links, it says there is an error.
Hi, please send screenshots to support@mymemo.ai we will help to solve it.
Q: Applying a Code to a Different Workspace
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
Tony_MymemAI
Jun 17, 2025A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
Share MyMemo
Q: Do you plan to extend the limit of 3-Minute per MemoCast ? For instance 10 or 15 minute duration
Tony_MymemAI
Jun 16, 2025A: We have this plan, but we don't have a specific time for it yet.
Share MyMemo
Glad to know that you have it in mind and big thanks for your fast feedback !
Thx!
Q: Data Security and Privacy
Team MyMemo,
We got a full stack, but before we use we had a few questions on privacy. We conducted a quick search and see that as early as September 2024 to as late as a few weeks ago there are questions regarding your GDPR timeline. We read your previous statements, but a published goal time is preferred.
Additionally:
1. What type of encryption do you use?
2. Where is our data stored?
3. Will you have the ability to produce a DPA when GDPR complete?
4. With which third-party providers do you share our information? (We just read a story on Meta's AI Chatbot and how all queries are public)
доверяй, но проверяй.
Cheers!
Tony_MymemAI
Jun 16, 2025A: Hi there,
Thank you for your thoughtful questions — we absolutely understand the importance of “trust, but verify.” 😊
To answer your concerns:
Encryption & Storage:
All data is encrypted and stored on AWS servers, using AWS’s industry-standard security protocols.
Data Protection:
We rely entirely on AWS’s data protection infrastructure, and we follow their compliance best practices closely.
Third-party Services:
Besides our own services, we only use AWS and Cloudflare — no other third-party providers have access to user data.
DPA & Legal Inquiries:
If you or your legal team require a DPA or specific documentation, we’re happy to connect you with our legal counsel.
Please feel free to email us at support@mymemo.ai and we’ll arrange a direct conversation.
We’re committed to building trust through transparency — so please don’t hesitate to reach out if you have any more questions!
Warm regards,
Team MyMemo
Share MyMemo