Extremely poor and unprofessional support
I have not been able to log into my account for a few days now. When I wrote into support to inform them of the issue, support just wrote back stating that my account is working fine, nothing is wrong. I replied saying that my account is NOT fine. I CANNOT log into my account. But support never came back to me on this anymore.
After 1 day, I wrote to support to seek help, the support just sent me an email with a screenshot of my account, logged in, with NO MESSAGE at all. What does this mean?? Support, you can't stand it that I am asking u to help with login issues? SUPER RUDE and UNPROFESSIONAL is my only comment here. I responded stating that I can't login on my side, this unprofessional support didn't bother to respond to me anymore. Or look into the issue. Just simply did not reply...
In my opinion, when a support can behave as unprofessional as this and get away with murder only means 1 thing: this company is shady. Refund period has passed for me unfortunately or else I would have refunded in a heartbeat. Super unprofessional and I'm disgusted with the level of support given to their customer. I am ready to leave the lowest rating negative review for them anytime for the kind of treatment they are giving their customer!