Extremely poor and unprofessional support
I have not been able to log into my account for a few days now. When I wrote into support to inform them of the issue, support just wrote back stating that my account is working fine, nothing is wrong. I replied saying that my account is NOT fine. I CANNOT log into my account. But support never came back to me on this anymore.
After 1 day, I wrote to support to seek help, the support just sent me an email with a screenshot of my account, logged in, with NO MESSAGE at all. What does this mean?? Support, you can't stand it that I am asking u to help with login issues? SUPER RUDE and UNPROFESSIONAL is my only comment here. I responded stating that I can't login on my side, this unprofessional support didn't bother to respond to me anymore. Or look into the issue. Just simply did not reply...
In my opinion, when a support can behave as unprofessional as this and get away with murder only means 1 thing: this company is shady. Refund period has passed for me unfortunately or else I would have refunded in a heartbeat. Super unprofessional and I'm disgusted with the level of support given to their customer. I am ready to leave the lowest rating negative review for them anytime for the kind of treatment they are giving their customer!
Ira_NEWOLDSTAMP
Aug 7, 2025Hi there,
I am truly sorry to hear about your extremely frustrating experience with our Support team regarding your login issue. I sincerely apologize for the lack of resolution, the unprofessional communication you encountered, and the distress this has caused you.
This is certainly not the standard of service we aim to provide, and I understand why you feel disgusted and are ready to leave a negative review. Your feedback highlights a serious lapse in our support process, and I assure you that we are taking this very seriously.
We would appreciate the opportunity to make this right. We hope you'll consider visiting our new deal page on AppSumo here: https://appsumo.com/products/m/newoldstamp/ and renewing your cooperation with us.
We hope to see you soon,