You can filter how and when you went to sent out your surveys via trigger activation. This can be done by user, tags and many more. You can find more about this here: https://support.nicereply.com/article/256-trigger-settings
Also, please take a moment to go through our Gmail integration settings here in case you're interested:...
An user/agent is anyone that has access to your Nicereply account. The number available relates to your account. If you have other companies that you'd like to use Nicereply with, you should try and create a separate account for each of them. However, you can invite, for example, 3 agents from 3 different companies and create different surveys for them....
While our interface is in English, our surveys are completely customizable, so you can manually set them up in any language of your choice.
Additionally, for NPS, we have predefined options for English, Czech, German, French, Spanish, Spanish (Argentina), Portuguese (Brazil), Indonesian, Japanese, Chinese and Slovak.
Can I embed questions in my abandon-cart emails sent through Drip.com? If yes, can I capture additional insights via IFTTT Q/A? If yes, am I able to view the details of the responses?
Example of current use-case: https://www.loom.com/share/e8bce0602b9246bdbcb2b2614ff6c169
A: Hello 👋 We do not offer integration for Drift. However, if it's possible to edit an HTML code of your Drift templates you can use our surveys with it.
Q: We do customer service via Gmail.
Can we trigger the post-response survey to be sent to some customers/emails only? How would that work?
Leo_PartnerSupport
May 15, 2024A: Hi and thank you for your question!
You can filter how and when you went to sent out your surveys via trigger activation. This can be done by user, tags and many more. You can find more about this here: https://support.nicereply.com/article/256-trigger-settings
Also, please take a moment to go through our Gmail integration settings here in case you're interested:...
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Q: I bought license Tier 1, and do not see CNAME feature anywhere in dashboard...
Leo_PartnerSupport
May 15, 2024A: Hi and thank you for your question!
I see you have contacted us through our chat, but I'll paste our answer here so other users can see it as well:
'You can set up a custom domain in survey settings. Head to Surveys (in the left navigation menu) and click on Settings of the survey you will use.'
Hopefully this information helps! :)
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Support is quick, so I will reply to my own answer...
The cname feature is per survey, and for the whole account... impressive.
Thanks.
Q: How does it work with the agents mentioned?
- can i offer this as a service to my clients?
- can i setup for 3 different companies? with their own dashboard with their own company data?
Leo_PartnerSupport
May 15, 2024A: Hi and thank you for your questions!
An user/agent is anyone that has access to your Nicereply account. The number available relates to your account. If you have other companies that you'd like to use Nicereply with, you should try and create a separate account for each of them. However, you can invite, for example, 3 agents from 3 different companies and create different surveys for them....
Share Nicereply
Q: Do you also support Dutch as a language for sending out the surveys?
Leo_PartnerSupport
May 15, 2024A: Hi! Thank you for your question.
While our interface is in English, our surveys are completely customizable, so you can manually set them up in any language of your choice.
Additionally, for NPS, we have predefined options for English, Czech, German, French, Spanish, Spanish (Argentina), Portuguese (Brazil), Indonesian, Japanese, Chinese and Slovak.
Hopefully this answers your question!
Share Nicereply
Q: Couple questions...
Can I embed questions in my abandon-cart emails sent through Drip.com?
If yes, can I capture additional insights via IFTTT Q/A?
If yes, am I able to view the details of the responses?
Example of current use-case:
https://www.loom.com/share/e8bce0602b9246bdbcb2b2614ff6c169
Lenka_Nicereply
May 15, 2024A: Hello 👋 We do not offer integration for Drift. However, if it's possible to edit an HTML code of your Drift templates you can use our surveys with it.
Share Nicereply