Q: How can I contact the support?
I wrote a message via the form and also sent an email to support@notch.so, but I never received a response. I would like to change my login email, but this is not possible without any support.
TimDe
Edited Jun 3, 2025A: Hey, thanks for reaching out and sorry you haven’t heard back yet. We know that’s not ideal. We’re currently rethinking a few internal processes and structures to improve how we handle support going forward. Your message hasn’t been lost, and we appreciate your patience – we'll make sure you're taken care of soon!
info9096PLUSHey TimDe, thanks for letting me know. I think you really need to improve on that since we feel otherwise abonded. Doesn't matter whether Appsumo buyer or a monthly subscriber.
paradisianwayI've been waiting on a response from support for the past 6 months regarding several critical issues. This is not a "rethinking of a few internal processes and structures" - this is an abandonment of your customer base.