I gave Notch my very best for well over a 18 months and gave up on it only recently.

Can't tell you how excited I was at first, and how much I wanted to love it.

Initially, I didn't give much weight to the bugs making the foundational editing experience a tiny bit cumbersome. The odd paragraph disappearing when you hit Enter. "No biggie! You can always just CTRL-Z, then manually click outside of the paragraph to start writing the next."

The bugs seemed to compound and get worse and worse over time though. I came to really start to dread signing into Notch.

Then recently, I was editing a contract, and the bugs were just out of control. Adding any line of text, would delete a random block half way up or down the page. I pushed through over about an hour, and finally reached the bottom of the contract, and the platform just lost all of its marbles. No matter what button I hit, enter or backspace, it would just delete an entire block of text half way up or down the page.

Really not what you want when you're crafting a legal contract.

I was venting to a lawyer afterwards who pointed out that they use Google Sign - and it works absolutely fine for them, and for their startup. Good enough for a lawyer, good enough for me. Swapped over and my sanity has been basically restored.

I didn't even bother raising it with customer support, because after purchasing, the developers have all but abandoned the platform. Every 6-12 months, they then send an update email accompanied with a video like this with a completely AI generated avatar - which is the most offensive, an quite frankly, insulting part.
https://www.youtube.com/watch?v=JDyX_O-IEnc

I find it telling when a developer isn't willing to put a real face to their product. Shows how checked out their product team is.

Crazy to see that they are prioritising 'nice to have' instead of fixing the glitchy 'must have' foundational issues with their software.
-> At best, they're completely disconnected and unaware of the foundational bugs plaguing their product
-> At worst, they're aware, and still just prioritising 'nice to have' features to support intermittent Appsumo sales deals

Either way, I'm treating my failed investment with Notch as a learning experience, and a reminder to prioritise apps with good testimonials supporting their customer support.