Nova A.I. Questions

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Q: How do we contact support?

I've been unable to get my account activated and there is no information about how to reach support on your website. Thank you!

IDEA_Executive_DirectorPLUSAug 26, 2022
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Hello,

Thank you for your question.

We do have a chat support on our website and our app (in the menu on the left top corner).

Please find the chat function on the right bottom corner on our website.

Additionally, you can contact us Contact page on our website - you can find it in many menus and at the bottom of the page - https://wearenova.ai/contact/

Hope that answers your question. We are always here to help!

Kind regards,
Michael & the Nova A.I Team

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Q: Will this come again to Appsumo on this 2024 black friday ?

110351981577914091029Sep 14, 2024
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Q: Will this come again to Appsumo?

ValbergMay 26, 2023
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Q: Is Nova A.

I. still available for AppSumo Plus members?

JamesenatorPLUSMay 25, 2023
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Q: Hi Nova A.

I. Team,

Can we use Nova A.I. to download video from YouTube and Vimeo?

Thank you.

hanahtPLUSApr 10, 2023
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Q: Hi Nova A.

I. Team,

How can I add user to my team? I bought Tier 2.

Thank you.

hanahtPLUSApr 10, 2023
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Q: 8.

Explain basic principle of Global positioning system with necessary illustration

raju29Apr 9, 2023
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Q: Hi, In the product description I see 'automatic clip maker'.

Would you explain what is automatic clip maker. I'm interested in the facility that allows me to create video clips using the transcription without having to edit the video/audio. Is this somehing Nova.ai allows me to do?

5a4ef342ed5f4f8fa0210422ecce5872PLUSMar 18, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear user,
Thank you for your question :)
Michael’s here, one of the co-founders.

Allow me to explain:
Video clip maker refers to our A.I clip maker from a longer video.
It is in beta currently, but we plan to release it soon to the platform this month.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Unable to auto-subtitles, or translate, bought Tier 1.

The offer is four hours, subtitles/translation.

Why am I being prompted to upgrade my plan when I have never even used the automatic subtitles/translation function?

gerasmusMar 26, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 14, 2024

A: Dear gerasmus,
Thank you for your question :)
Michael’s here, one of the co-founders.

We are already in contact with you through our chat. Someone is investigating your case.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Hi Nova AI Team, Does Nova can remove or reduce background noise in a recorded video?

Thank you.

hanahtPLUSMar 22, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear Jksmith34,
Thank you for your question.
Michael’s here, one of the co-founders.

I am afraid we don't do that yet. But it's coming :)

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: I paid for tier four and I'm not able to access my account and it's not letting me reset the password or get in to the software after I paid.

Please assist me. I'm trying to access my account and I trying to get you people and nobody's answer you are not answering the question in the product and you don't answer and help me to solve the issue from the morning. I'm losing the time and trying to get in to the software that they just purchase.

ronlugasaleMar 20, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear Jksmith34,
Thank you for your question.
Michael’s here, one of the co-founders.

I am sorry to hear about your bad experience. Kindly reach out to us via nova@wearenova.ai
I will answer you there directly.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: I am an Appsumo Plus member until October 2023.

Your product description reads "Extended Access to this deal is exclusively available to AppSumo Plus members for a limited time. (you can)...purchase this deal before Extended Access ends on March 24th, 2023 at 13:00pm CT. However, the deal is already closed more than 14 hours before it actually ends. It is just after midnight in the CT time zone. We should still be able to buy this plan. I was busy yesterday and counted on being able to use my @Appsumo Plus membership benefits.

Jksmith3439996PLUSMar 24, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear Jksmith34,
Thank you for your question.
Michael’s here, one of the co-founders.

I am sorry to hear about your bad experience. Kindly reach out to the AppSumo support and ask them for help. We do not influence the AppSumo plus memberships.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Can you add Bangla language from Bangladesh?

will full stack.
thanks

saifahmed78Jul 28, 2022
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Founder Team
Grazvydas

Grazvydas

May 15, 2024

A: Hello there. You can see our current roadmap and submit a feature request via this link https://nova-ai.upvoty.com and we will try to deliver as soon as possible. :)

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Q: I paid for tier 4.

I transcribed two videos and it went well, so I feel good.
I wish there were more tools for YouTubers and others to easily edit short videos.
It's good to edit long videos, but if there are many users who make short videos frequently, it's a win-win...

upclose77Mar 21, 2023
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Q: Hi, I want to ask a few questions about the software before I purchase it, can the Hebrew support also ltr ...

rtl to Hebrew
And happy to understand what is the maximum length of a video that can be uploaded and does it do anything to the resolution of the video

ronlugasaleMar 19, 2023
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Q: Hi.

Does the app include the ability to automatically highlight or animate the current spoken word as seen in many social media videos?

SumoProPLUSFeb 27, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 14, 2024

A: Dear greek2you,
Thank you for your question :)
Michael’s here, one of the co-founders.

We don’t offer that as a feature yet. It's actually on our roadmap to be released in March.
You can check our current roadmap and influence how quickly we build certain features by giving your vote: https://nova-ai.upvoty.com

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: you can automatically transcribe, translate, and add subtitles to videos also during a zoom meeting live ?

OldericoPLUSMar 9, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear user,
Thank you for your question :)
Michael’s here, one of the co-founders.

Unfortunately, we only offer live transcriptions/translation to our enterprise clients.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Will there be another 3 days for appsumo plus members?

Most deals stay for another 3 days for appsumo plus members, and many members do pick up deals at the last minute.

hkjonaMar 9, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear user,
Thank you for your question :)
Michael’s here, one of the co-founders.

Yes, I think there will be. But we are wrapping up next week.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Is there a way to upload my own bland images as well as elements?

Would be a good feature to customize our own assets to make it more personalize.

steven281Mar 11, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear user,
Thank you for your question :)
Michael’s here, one of the co-founders.

We do have an option to upload your own images. We do not offer to save them as templates yet, but that feature is coming right after we fix our timeline that is getting an upgrade right now.

You can check our current roadmap and influence how quickly we build certain features by giving your vote: https://nova-ai.upvoty.com

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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Q: Does Nova AI have the option to export/share video directly to social media with the correct size/format/style?

I wonder if I can use it in this way: Let's say if I have a video, uploaded and transcribed, and perhaps translated, can Nova AI help me posted to various platforms accordingly to its format/style automatically?

sdao85PLUSMar 13, 2023
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Founder Team
Michael_NovaAI

Michael_NovaAI

May 15, 2024

A: Dear user,
Thank you for your question :)
Michael’s here, one of the co-founders.

We do have the first version of posting available already. It's live on the platform and visible after your export has finished. We are working on a more advanced sharing options.

You can check our current roadmap and influence how quickly we build certain features by giving your vote: https://nova-ai.upvoty.com

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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