I have a Tier 2 subscription, but the dashboard still shows “Free plan.” I first contacted support on 18 August and haven’t received a reply. \u000aWhen I try to activate my account, it says it’s already activated, but when I log in, it shows I’m on a free plan. \u000aAny advice?

Hi! Sorry about this \u002D could you send me an email on yash@explainx.ai \u002D i\u0027ll get it fixed

Tier 2 subscription still shows "Free plan" — support | Olly

Q: Tier 2 subscription still shows "Free plan" — support unresponsive since Aug 18

I have a Tier 2 subscription, but the dashboard still shows “Free plan.” I first contacted support on 18 August and haven’t received a reply.
When I try to activate my account, it says it’s already activated, but when I log in, it shows I’m on a free plan.
Any advice?

c.w.PLUSAug 29, 2025

Founder Team

goyashy

Sep 20, 2025

A: Hi! Sorry about this - could you send me an email on yash@explainx.ai - i'll get it fixed

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