Q: Very interested.
If it’s tracking events for trial users, why can it not continue to track events for converted/paying users. Then it becomes a proactive customer success tool too. Eg salesmachine.io or Sherlock - providing visibility on customers who are in danger of churning.
In-app messaging and email? Define in-app messaging.
Possible?
Ben_OnboardFlow
May 15, 2024A: Hi there. Thanks for reaching out.
Its quite likely that in the future we'll support paid (non trial) users. Right now though, we're razor focused on making sure we solve the pain points specific to SaaS trial users.
Re: in app prompts - these will be prompts to add your card, for example - so less of a messaging piece and more of a prompt to take a conversion action. Please note that in-app prompts are not live yet.