I really really want to like this
Ok so I love this deal. I love what it offers. I am very excited to have those promises one day realized.
But I'm getting doubtful that it will happen. The integration with Stripe was seamless. But actually tracking onboarding is another issue.
We followed all the documentation to get things setup via Google Tag Manager and pushing data to the data layer. After a lot of troubleshooting we ended up finding out that it doesn't work because we use a single-page app. These are very common and it would have been nice if this had been mentioned in the documentation. Oh well.
We implemented it the other way. The documentation had an error. After more troubleshooting and time with their support we were given the correct syntax and functions to call.
And even now it's still not working. We're pretty frustrated and are finding it pretty unreliable. I really hope that we'll have the opportunity to get some value from it but are having a difficult time seeing that happen right now.
Ben_OnboardFlow
May 9, 2024Hi Mike,
Thanks for the review. Really sorry to hear you've had some difficulty integrating the tracker. OnboardFlow is currently optimised for multipage apps but that's not to say that it cant be used with single page apps too. In fact we've recently rolled out additional support for some other customers that needed some additional compatibility with their single page app.
Long story short - please pop us a note to support@onboardflow.com with the exact issues you're facing and we'll make sure to get it fixed for you.
Cheers,
Ben