Q: I reached out through OneStream's Contact page asking how to stack the 2nd code I bought.
I wasn't able to find this in any other Question post so I'm sharing for everyone's benefit.
While the stacking process wasn't obvious, OneStream Live's support was incredibly responsive. I got an answer within 5 minutes of sending my email.
They were also able to provide a bit of clarity about the OneStream Studio mention. I asked about this comment in the OneStream Pinned Post:
"Special Deal Add-on: OneStream Studio (Coming Soon): We are working on launching a live streaming studio. As part of our deal with Appsumo, it will be available as an add-on at a special discounted price for Sumo-lings with 2 codes."
Here's the reply:
"Also, about OneStream studio, I would like to clarify that it will not be an add-on or a feature but as decided by the management that it will be released as a new separate whole product. However, you can still stack the second code to have the Pro plan features."
This brings a bit of clarity to the OneStream Studio option that others have asked about.
I don't feel like this is a bait & switch, since the 2nd code is supposed to get us a discounted price on a yet to be released product. Also, I did get the Pro Plan upgrade by stacking the 2nd code.
I do hope the company does follow through on the "special discounted price" when the OneStream Studio Product is released.
As far as how to stack codes, it's below (courtesy of OneStream Live Support):
"If you are on a Standard plan then you can upgrade your subscription while stacking your second code. Kindly follow these steps:
1. Click on your Avatar and select Account Settings.
2. [Click on the] Go to Subscriptions [link]. [Or click the Upgrade Button at the top of the page]
3. [Click on the] Select [button under the] Professional Plan.
4. Stack your second code [in the box that appears]:
*brackets are my own words to help make the process easier to understand
Linked image here: https://p140.p3.n0.cdn.getcloudapp.com/items/4gunB4yj/8b1b6725-0bbe-4479-876a-d48d0d5034c5.jpg?v=d8360fbcee6f10a39bbce56a85fd1bf1]
Your plan will be successfully upgraded to Professional Plan.
Hope this helps others and the AppSumo community.
//SWH