OneTake AI Reviews

Hello Steve,

Thanks for trying out OneTake and giving us the feedback. The shorts are a new feature and it seems a little buggy. Could you email us at contact us via contact@goodvibes.onetake.ai or hyder@onetake.ai for us to have a look at your account and identify the problem.

If you'd like to reduce or customize how much text is overlaid as captions in your video, OneTake provides ways to adjust this to better fit your needs. Here's how you can do that:

🛠️ ADJUST CAPTION SETTINGS:
1. Go to the "Account Settings" from your dashboard.
2. Find the "Magic Button" settings area.
3. Choose from the options provided for how much text you want included. You'll typically find options that range from extensive captioning to more minimal text displays like "titles only" or "no text at all."

🌐 ALTERNATIVE VIDEO STYLES:
- While on the "2. Preview" tab after turning your video from raw to polished, you can switch between different Video Styles to see which one provides the presentation that best fulfills your content objective.

This customization ensures that OneTake AI styles your video content while meeting specific engagement tactics or audience expectations.

We hope to hear from you soon!

Hi there!

I appreciate you bringing this up, and it’s important that we're transparent in addressing such concerns. Let me take this time to address the key points from that review:

1. PROCESSING SPEED:
OneTake AI continuously strives to enhance our processing infrastructure. We understand that speedy processing is vital for a seamless creator experience. Sometimes, factors like peak data times or server load changes can influence speed, but we're focused on refining this constantly.

2. QUALITY CONSISTENCY:
Quality inconsistency might arise from the variation in the input video types and sources. We're consistently improving our AI to handle varied quality and ensure more standardized output.

3. LONGEVITY AND SUSTAINABILITY:
As we expand, securing sustainability with robust financial practices has been paramount. Offering deals on AppSumo isn't a verdict of desperate financial health, but rather a strategic choice to widen our community and improve with user feedback.
It's not unusual for businesses to revisit platforms like AppSumo to reach new potential users or reintroduce offers—our process ensures we keep collecting valuable insights from a broader audience and evolve based on it.

VALUE MAINTENANCE:

Feedback, irrespective of its tone, is pivotal as it shines light on areas we target for development. Hopefully, our consistent updates reassure current and future users of our commitment to deliver and evolve with changing demands.

Ultimately, we're here to make sure OneTake gets better, and our strategies are aimed at long-term growth and customer satisfaction. As always, if anyone has a concern or needs immediate assistance, our team is available to help. Your experience and growth using OneTake AI is our priority.

If you or anyone else gives us a try, you're welcome to check in, chat with us on live sessions, and see all updates directly as we roll them out!

Hope this clarifies the context and I'm always here to answer any more questions you might have.

Hey there,

I'm truly sorry—and concerned—to hear about this experience. We absolutely value every piece of feedback we receive, whether it's glowing or pointed. Before addressing the rest of your review, kindly email us directly contact@goodvibes.onetake.ai, hyder@onetake.ai so that we can reconcile and look into your account.

Let's address the other issues:

1. SUPPORT CHALLENGES:

- First and foremost, if a support request was marked as urgent and went unanswered or wasn't resolved, that's a major concern, and we apologize. Our goal is to maintain an open line of communication with our clients, and sometimes if a ticket falls through the cracks, we need to own that and do better.

- It's possible we missed the window to respond regarding upgrading or merging licenses during the AppSumo deal due to volume, but that shouldn't be an excuse for the delay, especially if promises were made to rectify it.

Please do appreciate that we are a startup and we do sometimes get overwhelmed but we are growing and improving.

2. EMAIL COMMUNICATIONS:

- Our intention with communication is to inform and engage. If emails felt more like spam and less like useful communication, we missed the mark, so we'll also review our communication process. Balancing updates, educational content, and promotional emails is key, and it's something we aim to improve consistently.

3. YOUR DEDICATION/LOYALTY:

- I see you're an experienced Sumo-ling and have supported many businesses—thank you sincerely, and your patience in this isn’t unnoticed. I'm sorry we didn't measure up to your expectations in this instance.

4. NEXT STEPS:

- Please reach out to us again, or via our live chat, where we're doubling efforts to ensure responses are timely and focused on solutions.

- Please contact us directly via our email (contact@goodvibes.onetake.ai), and mention you've been through this before so we can prioritize your review process.

At the heart of it, we thrive to create value and improve based on feedback. We don’t take any feedback lightly and are learning to be better tomorrow than we were today. Thanks for raising this high enough for us to note and address.

If you, or anyone here, gives us another chance, here's hoping we can make a more positive impression moving forward.