I am out but it was a good solution for a few months...
As Vasco actually replied and some team members from his support team are really nice and helpful I have changed my review here to prevent damage for his company.
I really wanted to use OnlineCourseHost for my audience (about 50000 people) but due to some AI generated penalties I learned that this solution can be taken offline by AI judgements at any time.
Today it was a false alarm, but now that I am aware that this can happen at any time I will go with Heartbeat and also setup HumHub (as second fallback option) because I don't like to make the same error twice.
I guess Vasco has good intentions and he knows how to limit the damage, but the trust is gone and it would take a lot of effort to gain it back.
I don't think he will do it as most people avoid the effort it takes...
Actually OnlineCourseHost was technically the best option ( and I tried a lot) but I wouldn't risk to send all my (paying) customers to a solution that can be taken offline by a false AI claim at any time...
After all, if you buy this, be aware that there is some automated AI that will be able to take all your stuff offline at any time.
And I have made several attempts to explain that double optin is a requirement in several countries, but it still isn't available.
So I am gone, but - of course - you can make your own decision...
vasco1
Sep 24, 2024Hi Raimund, i'm super sorry for this unfortunate incident. What happened is that today we deployed a new version of our AI toxic content checker, and we messed up the parameters and it was too strict, so we got some accidental false positives that we immediately rolled back. I can confirm that there is nothing wrong with your courses, we don't have anything against AI courses in general and we use it a lot ourselves too on multiple parts of the platform.
I can confirm that your courses are now fully republished and they are not deleted, and won't be deleted. We have rolled back manually all strikes and your account is clean.
Our AI checker is in general quite accurate, we only flag content that is really toxic and potentially harmful to the students or other creators on the platform. It's clearly not the case of your courses. The problem is that we receive a lot of content and we need to automate the checking.
If anyone received an accidental false positive, please don't worry and contact helpdesk@onlinecoursehost.com and we will take care of it ASAP.
Again Raimund I'm super sorry for this unfortunate incident, thank you for your feedback and we will put in place stricter testing procedures so that this doesn't happen again in future versions of the AI checker.