Opsgenie

Opsgenie is an on-call and alert management solution that helps Dev and Ops teams to plan for service interruptions.

Never miss a critical alert.

Opsgenie centralizes all incident responses in a single place, providing context to the relevant stakeholders. It uses multiple communication channels, from emails to SMS and mobile push to voice calls, directing time-sensitive alerts to the right people in a timely manner.

Information matters. Opsgenie lets you add additional fields like charts and logbooks to your alerts, ensuring that the response team has the information to strategize the next course of action.

You can also set up automated actions for incoming alerts. When alerts meet your predefined criteria, Opsgenie will trigger your response playbook, saving you the hassle of deploying on-call engineers.

Reduce your team’s alert fatigue with Opsgenie. For best results, delay or expedite alerts based on priority, source, and time of day.

If you work with a distributed team, create on-call schedules with daily, weekly and custom rotations. Your team can quickly transfer shifts without involving the administrative team. With automatic on-call notifications, everyone stays on top of their responsibilities.

Speed up resolution by creating workflows for different incidents and predefining your criteria for the needed response teams and collaboration channels.

Opsgenie integrates well with many tools. Collaborate within communication channels and incident resolution tools to coordinate actions. Instead of jumping from one tool to another, gather all critical information into a centralized dashboard. Sync all updates and actions and break down information silos across departments.

Keep stakeholders in the loop with incident resolution progress and service health, either through automatic notifications or through a status page.

Finally, Opsgenie allows you to identify rooms for improvements in your processes.

With operational efficiency analytics, you can drill down the specific alerts that require attention. Review your monthly alert distribution and response trends to compare how it stacks up against previous months. Analyze how your on-call workloads are distributed throughout each response team to ensure that efficiency is in tiptop shape.

You can also easily share your key insights. Either export reports in your preferred format or email them to stakeholders on a set schedule.

Key features

• Alert management like multiple alerting channels
• On-call management such as routing rules and escalations
• Reporting and analytics for operations and team productivity
• Service aware incident management for planning and scenarios
• Communication and collaboration that keeps every stakeholder up-to-date