Appsumo support told me that we get no refunds because this is prior to 2022, but they publicly post "Sumo-lings can request a refund in AppSumo credits" here at Optinly page? Outrageous. So they post something publicly but another privately?
Q: I am just discussing with the support team about that the "drag&drop" functionality is not included in tier 1 and 2.
It is available for tier 3 and above they say. BUT: in the tools backend it is clearly stated that ALL premium templates are available for tier 2. The drag&drop template is signed as premium also, so it should be available, right? I would appreciate a smart and fair decision on this. Many of us will have bought this to not use any of the (many) other templates but create their own ones. Like me. :) So again, please make the drag & drop template available. It is nowhere mentioned that it is not.
Hi David, we checked it now, the integration with SendFox works perfectly, please check now, if it is not yet working, please reach us over the support chat.
Q: No access to Sumolings
I paid for Tier5, have nothing now.
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Verified purchaser
did you write support? Can you share more?
Verified purchaser
Yes, please contact them. "Partial credit refunds for purchases made in 2023 or earlier, based on purchase date"
Verified purchaser
Appsumo support told me that we get no refunds because this is prior to 2022, but they publicly post "Sumo-lings can request a refund in AppSumo credits" here at Optinly page? Outrageous.
So they post something publicly but another privately?
Q: I am just discussing with the support team about that the "drag&drop" functionality is not included in tier 1 and 2.
It is available for tier 3 and above they say.
BUT: in the tools backend it is clearly stated that ALL premium templates are available for tier 2. The drag&drop template is signed as premium also, so it should be available, right?
I would appreciate a smart and fair decision on this.
Many of us will have bought this to not use any of the (many) other templates but create their own ones. Like me. :)
So again, please make the drag & drop template available. It is nowhere mentioned that it is not.
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Verified purchaser
Agreed, that is why I got Tier 1 because it says it has what all the other tiers include.
Verified purchaser
Did this ever get resolved for you? I had the same problem.
Q: I bought Tier 3, which doesn’t include the team's menu.
I contacted support, who told me that’s only for Tier 5. Nowhere in your tiers description says that the team's option is only available for Tier 5.
I want to upgrade to Tier 5 to have access to the teams.
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Q: when you guys gonna bring back your ltd?
Ram_GoZen
May 15, 2024A: Sorry, no more LTD :) Only monthly plans.
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Q: I bought Optinly to workwith send fox, however the subscribers don't pass over from Optinly to Send fox.
How can I get this addressed?
Ram_GoZen
May 15, 2024A: Please reach us in the live-chat.
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Hi David, we checked it now, the integration with SendFox works perfectly, please check now, if it is not yet working, please reach us over the support chat.