Sumoling88

Verified purchaser

Deals bought: 279Member since: Jul 2020
1 stars
1 stars
Nov 28, 2020

Doesn't Work

At the moment, the reporting feature doesn't work to automate reports. The tutorial videos that they provide doesn't display the same options for us (the user/customer) to use. The whole point of this program is to deliver reports and it's not working but I'm told this will be addressed by Monday to fix hopefully. Bad first impression so far.

This is also not the most user friendly if you aren't tech savvy and you can't find what you're looking for without going into a deep dive of all the manuals. For example, I'd like to design the cover page a bit so it doesn't look so dull with the white background but you can't design the report and the backgrounds images I've seen in tutorial videos aren't easily found. Maybe you guys can make this easier to find and/or give more options to design the cover page.

Founder Team
Chris_Oviond

Chris_Oviond

May 14, 2024

I am in process of investigating this thoroughly. I take full responsibility. A Junior developer was asked to test the fix early this morning. The test cover page is Appwide (all accounts affected), not just your account. This was not aimed at you in any way whatsoever. We highly appreciate your feedback and for trying the product out. We are based in South Africa and for this particular young man english is not his first language. It must have been the first word that came to mind for him when he named the test cover page. Big mistake, extremely unprofessional, we should have checked more thoroughly before deploying. Regardless of the story his conduct is unacceptable and will be dealt with. On behalf of myself and the whole Oviond team, we apologize unreservedly for offending you.

Helpful?
Share
Ratings