Verified purchaser
Great Idea, Poor Support and Too Many Bugs...
I like the idea and I really want to use it for my clients.
I saw Grey Metrics and I wanted to buy it but when Oviond cames out, I decided to give it a chance for many reasons (one of them is that so far I've had better experiences with appsumo than Pitchground).
Creating Dashboard is easy but it's not so immediate and the total absence of tutorials sometimes makes it really difficult.
Support is really slow... it's a chat support but even if you are in a "live" conversation, they reply after hours... Considering that there are no tutorials and many bugs... At least you should have an amazing support.
I created my first dashboard, I shared with my colleagues and it didn't work. If they changed the date range the data disappeared.
Also, some data that were there one minute ago, leave the space to a "connection lost" or something similar...
I WANT to change my idea and give more tacos, stack 2 more codes and be happy with Oviond but so far, the experience is poor.
Please, let me change idea ;)
Chris_Oviond
May 9, 2024Hi There, Chirs here founder of Oviond. I am sorry you have had a bad experience around reply times from our support team. We are operating @ GMT+2, so depending on where you are, there can sometimes be a couple of hours delay. Our helpdesk is also super busy right now as this deal is really popular. I promise you we will get back to every single support request, sometimes we are just a little delayed. Regarding our help docs, they can be found here. http://docs.oviond.com/en/