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mak451mak451PLUS
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Member since: May 2021Deals bought: 72
1 stars
1 stars
Posted: May 18, 2023

No Support, No Help - 1 month & no reply to email

This one is a lemon as they do not support their product. I really liked the idea of the service, so much that I bought it full stack. I sent emails in March & April 2023. It is now May 2023, and no reply to any. I even sent a message using their contact form, nothing no reply. I wish I had more positive things to say but my account is not working at all, I can't even get to my screenshots. Their website tutorial lack greatly as they are not informative, and they have little to no self-help support. I don't mind looking things up & trying on my own but a company needs to have a KB, fully documented articles, or something in-depth.

Hopefully, someone like Wilfried Durand, the CEO sees this. But if not at least I want to warn Appsumo customers if this ever returns I would say beware.

Here is a screenshot of my chat message from over a month ago asking for help & no reply at all, see how it says 5 weeks on the image. That's Wilfrieds (CEO) icon there.
https://i.imgur.com/4GQyGM0.jpeg

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