4 stars
4 stars
Posted: Jun 6, 2023

Excellent product, marred by cumbersome account management

First, it is great to find an LTD on a PDF editor that supports everything an office needs to do: edits, add/remove pages, combining, downscaling images, etc. The other PDF products in this category are either subscription or substandard. The features in PDF Extra are precisely what I've been looking for, so we can finally drop Adobe Acrobat subscriptions. Yes. It's that good.

However, I have taken off a taco because the registration, downloading and account management processes are cumbersome and frustrating. A better redemption and installation guide is needed.

Here's a summary of the process: After going to the site and creating an account, you need to verify it. However, their email verification email gets caught in spam filters (I think their DMARC settings are messed up). So check your spam folder and whitelist the sender. Verify with the button. Next, you need to enter your appsumo code. That will take you to a 'devices' page for your account. Then you need to go and find the download. That option is missing on the page. You need to go to the home page of the company, scroll down until you get to the PDF Extra ad, click the Free Windows Install button, and run the installer. Finally, run the app and sign in with your newly created account. The two gotchas in this process are the spam issue and the fact the download link is not obvious.

Despite that messy install, I've purchased a second license for our office manager.

Verified purchaser

240 Deals bought
Member since: Jul 2017
Founder Team
Alexandros_Kotzegien

Alexandros_Kotzegien

May 9, 2024

Thank you for your detailed feedback and support! We're glad to hear that PDF Extra has been an excellent product for your office needs and that it has allowed you to replace Adobe Acrobat subscriptions. We appreciate your comments regarding the account management process, and we apologize for any inconvenience you experienced. Your feedback will help us improve the redemption, installation, and account management guides. If you have any further questions or concerns, please feel free to reach out.

Best regards,

MobiSystems Inc. Team

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