Q: 3 practical questions
Hi team! I have a few practical questions about how the limits and credit consumption work, so I can properly guide my clients during training:
1) If I share a roleplay link with a client, they start the session, but then drop off/close the window and click the link again later to restart, does that consume 2 roleplay credits from my monthly limit?
2) Are users restricted to trying the scenario only once per link, or can they practice the same scenario multiple times? (And if they do it multiple times, does each attempt consume a new credit?)
3) Does the system save their progress if they accidentally close the browser, or do they have to start over?
Thank you!
CultureBoard_Customer_Care_Team
Mar 9, 2026A: Hi
1.) no, only when they finish the roleplay
2.) yes, they can multiple times, 1 new attempt = 1 new roleplay
3.) it can save their progress when they are logged in
Peter