Q: Late on the bandwagon, can i have a single link to imigration?
I am a person who buy's LTD and use's them when required, now on 24 Jul 2024 when I purchased Tier 2. This time when I login i see "Migration".
Could you exactly tell me what am i loosing and why? and what am i gaining to cover that loss?
My TLD promised this Credits:750/month Studios: 50 Action(s) per tool (API integrations): 2 Bring your own OpenAI key (unlimited usage): Yes Create unlimited Pickaxes: Yes Embed Pickaxes anywhere: Yes Custom domain for Studios: Yes Set embed usage limits: yes Branded chat icons: Yes View how people use your prompt: Yes 10% take rate: yes
Q: So people who bought Pro LTD Tier addons as a onetime email purchase wouldn’t get access to the Pickaxe API either?
1. That’s incorrect. You offered a Pro LTD on AppSumo via an email titled “Buy Higher Limits with a One-Time Purchase,” stating users could “add select features of our Pro Tier… upload more files, connect more actions, and activate a lower revenue share.” This implied Pickaxe’s API access was included. Are you saying even those who spent ~$1.8–2k on Pro LTD add-ons got no Pickaxe API, only files/actions? That wasn’t clearly stated and should’ve said “no Pickaxe API.” Later, a Pro subscription discount clarified API was included, but the earlier confusion lasted year+ 2. You sell an AI tool that connects to apps, yet unlike others on AppSumo, you didn’t clearly communicate future updates or API plans, a major mistake. 3. This damaged trust, especially around LLM updates and API access. 4. To rebuild trust see question below with answer.
A: Hi Jake, I'm sorry to see that my previous response didn't clear this up, I see there's some more confusion. I'm happy to see if I can help. 1) You're right, we did conduct some LTD Add On Sales that allowed folks to increase certain limits, but we did not and have never sold an LTD of the Pro tier. Pickaxe's API access had nothing to do with those sales. I don't see why you think our email...
Q: Nathaniel, are you willing to make this commitment to rectify the issue discussed below? Pickaxe API access.
This should have been communicated at the start of the deal. Additionally, when you provided an LTD for Pro outside of AppSumo via email, this was also poorly communicated, as there was no mention of access to Pickaxe API usage at the time. We had no idea what we were buying exactly and only had 48 hours to respond.
AppSumo buyers, like LTDs, feel cheated due to poor communication twice or more now. I will be honest with you; I advise people not to use your software in forums and communities, as important features have not been communicated properly multiple times, which lowers trust in Pickaxe as a whole.
If you want to regain people's trust, I would either include Pickaxe’s API in the Appsumo deal or provide a comprehensive LTD discount for Appsumo users that explains all the features you get, including how to access Pickaxe's API.
A: Hi Jake, sorry to hear there's still some confusion here. Let me clear that up for you. 1) We have never offered an LTD for Pro. We did offer a very steep discount exclusively to LTD holders! I'm sorry to hear you missed it! 2) I'm unsure how we could have communicated API access wasn't part of the deal, when there was no API at the time we did the deal. Additionally, when asked, we repeatedly...
Q: Late on the bandwagon, can i have a single link to imigration?
I am a person who buy's LTD and use's them when required, now on 24 Jul 2024 when I purchased Tier 2. This time when I login i see "Migration".
Could you exactly tell me what am i loosing and why? and what am i gaining to cover that loss?
My TLD promised this
Credits:750/month
Studios: 50
Action(s) per tool (API integrations): 2
Bring your own OpenAI key (unlimited usage): Yes
Create unlimited Pickaxes: Yes
Embed Pickaxes anywhere: Yes
Custom domain for Studios: Yes
Set embed usage limits: yes
Branded chat icons: Yes
View how people use your prompt: Yes
10% take rate: yes
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Q: What about access after MCP❓
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Q: LTD Tier1=250 credits/mo, while Free Plan on your website=500 credits/mo
Why does LTD Tier 1 user only have 250 credits/month, while Free Plan on your website have 500 credits/month
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Q: So people who bought Pro LTD Tier addons as a onetime email purchase wouldn’t get access to the Pickaxe API either?
1. That’s incorrect. You offered a Pro LTD on AppSumo via an email titled “Buy Higher Limits with a One-Time Purchase,” stating users could “add select features of our Pro Tier… upload more files, connect more actions, and activate a lower revenue share.” This implied Pickaxe’s API access was included. Are you saying even those who spent ~$1.8–2k on Pro LTD add-ons got no Pickaxe API, only files/actions? That wasn’t clearly stated and should’ve said “no Pickaxe API.”
Later, a Pro subscription discount clarified API was included, but the earlier confusion lasted year+
2. You sell an AI tool that connects to apps, yet unlike others on AppSumo, you didn’t clearly communicate future updates or API plans, a major mistake.
3. This damaged trust, especially around LLM updates and API access.
4. To rebuild trust see question below with answer.
Nathaniel_Pickaxe
Aug 17, 2025A: Hi Jake, I'm sorry to see that my previous response didn't clear this up, I see there's some more confusion. I'm happy to see if I can help.
1) You're right, we did conduct some LTD Add On Sales that allowed folks to increase certain limits, but we did not and have never sold an LTD of the Pro tier. Pickaxe's API access had nothing to do with those sales. I don't see why you think our email...
Share Pickaxe
Q: Nathaniel, are you willing to make this commitment to rectify the issue discussed below? Pickaxe API access.
This should have been communicated at the start of the deal. Additionally, when you provided an LTD for Pro outside of AppSumo via email, this was also poorly communicated, as there was no mention of access to Pickaxe API usage at the time. We had no idea what we were buying exactly and only had 48 hours to respond.
AppSumo buyers, like LTDs, feel cheated due to poor communication twice or more now. I will be honest with you; I advise people not to use your software in forums and communities, as important features have not been communicated properly multiple times, which lowers trust in Pickaxe as a whole.
If you want to regain people's trust, I would either include Pickaxe’s API in the Appsumo deal or provide a comprehensive LTD discount for Appsumo users that explains all the features you get, including how to access Pickaxe's API.
Nathaniel_Pickaxe
Aug 15, 2025A: Hi Jake, sorry to hear there's still some confusion here. Let me clear that up for you.
1) We have never offered an LTD for Pro. We did offer a very steep discount exclusively to LTD holders! I'm sorry to hear you missed it!
2) I'm unsure how we could have communicated API access wasn't part of the deal, when there was no API at the time we did the deal. Additionally, when asked, we repeatedly...
Share Pickaxe