shaihaludQ: I'm confused by the distinction between AI Messages /mo and Monthly Active Users
Am I correct in assuming that once a bot has generated 5000 responses (using tier 4 for example AND assuming only one message per user) your platform essentially reverts to a standard AI-less 'messages aggregator' for the other 70,000 monthly active users? I guess I don't understand the large gap between these values. Thank you for your time š
Mu_PinChat
Feb 24, 2026A: Hi shaihalud,
Thank you for reaching out! We completely understand why the gap between AI Messages and MAU might seem confusing at first glance.
To provide some context, PinChat originally launched as a robust message aggregator and chat widget (which many of our early users joined through our previous AppSumo LTD campaigns). Because we are committed to honoring the original benefits and limits for our long-term customers, weāve maintained the high MAU capacity you see on the dashboard.
However, your understanding is correct: For this current offering, the AI Message count is the primary core of the service. We structured it this way to ensure:
- Existing customers can seamlessly integrate AI into their current setup without disruption.
- New customers can adopt PinChatās AI capabilities at a highly competitive price point.
In short, while the platform can support a large volume of general traffic (MAU), the AI responses are the "premium fuel" that powers the automated interactions.
I hope this clears things up! Please let us know if you have any other questions or if you'd like help choosing the right tier for your specific traffic needs.
Thanks for the detailed response! Can I confirm that the AI Message are accrued individually, not 'per person'? So, for example, if users are chatty and asked a heap of questions (say a 20 prompt conversation) this would use 20 of the 5000 AI messages, but only 1 of the MAU, correct? So the AI compatablity would accommodate for only 250 people of the 70,000 (if they're all this chatty)? Thanks :]
Verified purchaser
Hi shaihalud,
You've got it exactly right. Since AI messages consume tokens, we have to implement these limits to manage operational costs. However, you can bypass this free message cap by using the BYOK (Bring Your Own Key) option. Once configured in our backend, the limit will be removed.