CMCAQ: New Feature Limits
Hi Brian
Welcome back to AppSumo. I am on tier 3. My questions are...
A. When will the new limits reflect on our dashboards?
B. Whats your best working email to reach out to? (I've sent couple of mails on funtek, didnt recieved any reply)
Thanks.
Mu_PinChat
Feb 18, 2026A: Hi CMCA,
A. Regarding Dashboard Limits
The updated information should already be reflected in your PinChat Dashboard.
Please note that for our existing users, the previous limits for MAU and Sub-accounts will remain consistent with your original plan. The main update you will see is the addition of the AI feature limits from the new plan, which includes your AI Message credits and the number of AI Agents available.
B. Best Way to Contact Us
I sincerely apologize for the lack of response to your previous emails. To ensure your inquiry is handled promptly, please reach out to us at [email protected].
Alternatively, for the fastest support, you can use our official customer support link: https://pinchat.app/customersupport. In addition to our AI assistant, our team personally monitors this channel to provide direct assistance.
Signed back in—limits now show correctly on my dashboard. Thanks for confirming the old MAU and sub-account limits remain, and for the new agent and message credits. Appreciate your quick help, the updated contact email, and the support chat link. Noticed the support pin too. Thanks for honoring the original deal and keeping grandfathered features for early users. Wishing PinChat continued success