A: Hi ibrahim.sa294,

It sounds like there might be a hitch in the Stripe authentication flow (likely a 3D Secure or SCA "Confirm" prompt that isn't triggering correctly).

Here are three options for your reply, ranging from concise to more detailed, depending on your relationship with the user.

Option 1: Friendly & Helpful (Recommended)
Subject: Assistance with Stripe Payment Connection

Hi there,

Thank you for reaching out! I’m sorry to hear you're running into trouble with the Stripe integration. To help me get this sorted out for you as quickly as possible, could you clarify a few details?

1. Error Details: Regarding the "confirm only when you open" message, could you tell me at which specific step this appears?

2. Setup Guide: In the meantime, please double-check your configuration against our tutorial video here: https://www.youtube.com/watch?v=D8tVe_Wui48

If the issue persists, please email us directly at [email protected]. It would be incredibly helpful if you could attach a screenshot or a short screen recording of the error so our team can investigate it further for you.