PinChat - Plus exclusive Reviews

I feel compelled to share my experience with PinChat, a software I acquired, in the hope that it will help others make informed decisions about their software purchases. While I value the opportunity to explore new tools, my experience with PinChat has left me disappointed and concerned.

Here are some key reasons why PinChat fell short of my expectations:

Inadequate Support: PinChat's support team has been unresponsive and unable to effectively address issues such as tracking client conversations.

Unexpected Superadmin Access: Contrary to expectations for agency software, superadmins can access chats from sub-accounts, raising concerns about privacy and security.

Lack of Public API: The absence of a public API limits integration possibilities and customization options.

Limited Chat Management: Basic functionalities like tracking open and closed chat statuses are missing, making it challenging to monitor issue resolution.

Search and Analysis Limitations: PinChat lacks sentiment analysis and search capabilities, hindering the ability to review past conversations and identify trends.

Stagnant Development: There has been a noticeable lack of new features or updates in recent times, suggesting a stagnant development cycle.

Transparency Concerns: The absence of a public roadmap raises questions about the software's future direction and development priorities.

Subpar Chatbot Functionality: The chatbot feature lacks sophistication and fails to deliver an intuitive user experience.

Absence of AI Chatbot Capability: The lack of AI-driven chatbot functionality limits the software's effectiveness in handling customer queries.

Missing Manual Chat Assignment: The absence of manual chat assignment features hinders efficient workflow management and delegation within support teams.

Lack of Escalation Options: PinChat lacks escalation features, which are crucial for handling complex customer issues effectively.

Persistent Bugs: Despite promises of ongoing redesign efforts, there has been little progress in resolving persistent bugs.

Poor Tracking of Agent Replies: The inability to track individual agent responses within group settings complicates oversight and accountability.

Limited Chat Shortcuts: Scarcity of chat shortcuts undermines efficiency and slows down response times during customer interactions.

Missing Screensharing Functionality: The absence of screensharing capabilities limits collaborative opportunities.

Absence of Department Segregation: The lack of department segregation options limits organizational flexibility.

Deficiency in Message Filtering: PinChat lacks robust message filtering capabilities, impairing the ability to manage incoming communications effectively.

Lack of basic CRM Features: The absence of basic CRM features limits PinChat's utility as a comprehensive customer support solution.

In conclusion, while I had hoped that PinChat would enhance my business's chat support capabilities, it has fallen short in several critical areas.

Hi guys, I love almost everything about pinchat. It easy to use, beautiful design, has a mobile app and you could add a bot. But the loading time is annoying. Please improve it, because currently the chat always buffers before enabling even the first screen. More buffering then in the chat window. Users won't use the chat if they even need to wait one second too long.

Also I asked a question in the pinchat support but no-one answered.

I use it every day, but there are a few bugs, for example, the Chinese language is sometimes displayed for no reason, or in the groups a "hello" is displayed as soon as some members connect, and impossible to deactivate, otherwise it's all good, very useful.

Support has being trying to fix the issue to connect to IG & FB but after several months since the first appsumo launch until it wasn't resolved.

Simple and good app. Its one big minus is it has no security wall between its owner and other users. So owner can read the messages of other users. If the app developer fix this minus and introduce a protected workspace, I think the app will really shine...