Hi rpcob,

It's Mu from PinChat. I am sincerely sorry to hear about the frustration you’ve experienced and for the delay in getting your account updated. Please rest assured that we value every customer’s needs deeply, and it is never our intention to leave anyone feeling ignored.

To help me investigate what happened, could you please clarify which channel or email address you used to reach out? Our team typically prides itself on responding within the same day—a track record we believe is reflected in our active engagement in the AppSUMO Questions and Reviews section.

I would like to handle this for you personally to ensure your account is corrected immediately. Please contact me directly through either of these channels:

- Email: [email protected]
- Direct Chat: https://pinchat.app/mujou

Again, I apologize for the perceived delay. We are committed to making this right for you as quickly as possible.