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Member since: Aug 2018Deals bought: 37
3 stars
3 stars
Edited Oct 16, 2024

Monitoring didn't work, support didn't answer

I tested the monitoring of a site with Pingsuite, the result is pretty negative:

- No data is returned in the Overview page while it seems ok in the overall Uptime Monitoring dashboard
- Errors in Chrome Mac 129 console: Manifest syntax error, 401 with the API
- Then i blocked the site access via .htaccess, Pingsuite didn't detect the site was down and i didn't received a notification by email.
- I opened a support ticket yesterday (by email, only way proposed by Pingsuite), no answer after about 24h

I did the same test with Kloudfox (also on AS), all worked fine.

Sorry, i will ask a refund for this service that looks serious at first glance but not reliable based on my test.
Pity, it has a lot of interesting features.

[ Edit 1 ]
Not sure how to answer the dev answer below (maybe because the product was refunded?), so i edit my initial post: yes i posted 3 emails to support@pingsuite.com yesterday around 16-17h UTC+2
And no error email returned either.

[ Edit 2 ]
Rating updated from 1 to 3 after the support finally contacted me.
It seems there was a few misunderstandings:
1. My ticket was initially not received by the support because of their anti spam
2. My monitoring didn't work because of Cloudflare blocking
3. It also didn't work because of an incomplete configuration (not that evident to understand it required an assertion)

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