Hi I previously purchased your product, and according to the deal terms, I should have access to the Pro+ plan features. Although I rarely use the platform, I logged in today to sharpen an image and was surprised to see a prompt asking me to upgrade to the Pro+ plan.
Could you please provide the email address for your support team? I was unable to find one on your platform.
Learnwire just made a comparison video https://www.youtube.com/watch?v=iJIHepwML9g
Q: Pattern
Hello, I bought a single license to get to know you. I saw that there is also a function of patterns. Unfortunately it doesn't work for me. Does it work with a different license or not at all with the lifetime deal.
If I may express one more wish. I would be interested in mochups about interior design where you can use furniture, wallpaper, pillows, tablecloth, walls curtains etc. the whole room as a mockup would be great.
Q: Illustrator / Photoshop and output
Hello!
a) Are you compatible with .ai and .psd files?
b) In terms of output, can you export in 300ppi large formats in png for example?
b) Is there any limit to exports?
c) Can you do gifs / animations? If so, in terms of video, which formats and quality?
Thanks!
Dawood_Pixelied
Jan 22, 2025A: Hey, thank you for the questions
1. No, we only support JPG, PNG and SVG files
2. We don't have ppi but you can export the images in 2x, 3x or 4x sizes.
3. There is no limit to exports
4. We're only an image editing and design tool
Best,
Dawood
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Q: Why Pro+ plan features are not working?
Hi
I previously purchased your product, and according to the deal terms, I should have access to the Pro+ plan features. Although I rarely use the platform, I logged in today to sharpen an image and was surprised to see a prompt asking me to upgrade to the Pro+ plan.
Could you please provide the email address for your support team? I was unable to find one on your platform.
Dawood_Pixelied
Jan 22, 2025A: Hey, please contact our support at support@pixelied.com
We'll sort out the issue.
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Q: What are the differences with Vistacreate?
Dawood_Pixelied
Jan 22, 2025A: The only main difference is that they provide animations and video editing features whereas we provide image based editing tools.
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Learnwire just made a comparison video https://www.youtube.com/watch?v=iJIHepwML9g
Q: Pattern
Hello, I bought a single license to get to know you. I saw that there is also a function of patterns. Unfortunately it doesn't work for me. Does it work with a different license or not at all with the lifetime deal.
If I may express one more wish. I would be interested in mochups about interior design where you can use furniture, wallpaper, pillows, tablecloth, walls curtains etc. the whole room as a mockup would be great.
Dawood_Pixelied
Jan 22, 2025A: Hey, you should have access to ALL features on the platform.
Please send us an email at support@pixelied.com and we'll resolve the issue.
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Did you find any restrictions because its a one code purchase.. Thats little scary if there are restriction on buying one.
Q: language
Do you plan to support Japanese?
Dawood_Pixelied
Jan 22, 2025A: Unfortunately not at the moment
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