So I haven't been able to login into my account for over a month now and I've been super patient on them trying to see why is that. So here's the background story first:

"You know when you create a password and you're 100% sure that it's the right password but can't understand why it isn't working? Well yeah that was me! So one day I had to clear cache, data, etc. so I didn't have the automatic sign in that would usually bring up my username (this is very important and you'll see why). Now I try to login to their system but can't for some odd reason despite knowing all of my login information is correct, for example username: Apple@aol.com password: Green1, and so I contact their support team for assistance naturally. They didn't know what was going on either and thought I was entering the wrong password the entire time which is a natural thought since they verified my account with my email. For kicks and giggles, because it's now been a few weeks, I try to redeem an already used appsumo code to see if it was really working and of course you can't because it worked the first time around. Now the shocking thing was I accidently still continued to create the account in frustration and couldn't believe I made another account WITH THE SAME EMAIL! At this point, I'm more confused because I created the account and don't see my plan attached on top of it. I'm then told, after reaching out again and explaining the issue, to use another browser to login and all of a sudden I'm in my regular account with the same exact username and password. Once again, I'm more confused at what's going on but say hey maybe there's a browser bug/glitch that they'll address. Now let's go over the issues so far: 1) At this point, it's been over a month now and no one knows what's going on still, 2) I haven't been able to use this account, 3) I keep being told I'm entering the wrong password wrong in this annoying cycle of saying 2+2=4 and that's the only possible answer, 4) I now have two accounts with the exact same email, 5) NO ONE KNOWS WHAT"S GOING ON! Or do they? An now the icing on the cake, they now tell me that both the username and password are case sensitive after over a month of dealing with them on this issue! So here's an example, if it isn't already obvious, my username which is "Apple@aol.com" isn't the same as "apple@aol.com" and so it won't let me login" and technically this is a password setup that they have integrated into the username section! Yeah major oversight!

Now I haven't used this program much because I thought for my use case of the cutout feature you can't really mess that up since your promoting it so heavily and purchased the program until I was ready to use it. My advice, utilize appsumo's 60 day guarantee and try stuff out! This was such an annoying experience that no one should have to go through and wasn't worth it in the least bit. To me, if there's neglect on just logging into the system, can you imagine what else is neglected?