Plutio Reviews

We have been using Plutio 3 years ago, we needed to change admin email because of staff changes. Firstly, their new email confirmation logic doesn’t make sense, it sends confirmation email to the old email instead of new email. Then, the confirmation function does NOT work at all. This bug was reported over 9 months, followed by many many emails for support. All had no response. Now we can't use Plutio. By the 12 months of inactivity, their automatic cancellation policy will cancel and delete my Lifetime account!! Very unprofessional software vendor.

I have sent more than 3 mails with a gap of 14 days each asking for a simple question to support email address, unfortunately never got any response back. Even copied Leo Bassam / Founder of Plutio. Not sure how to reach out to the support guys or what more i could do here. if support people as well as the founder do not respond back to your emails.

I love the ui and the product. Great job overall.

Hi,
The trial version is so different from the regular version. If you didn't take the White labelling option, it adds too much restriction. I wish I knew from the trial version... Will give it a chance, but for now I'm not convinced.

Pros:
👍 I like the fact to have an App on desktop
👍 The UI is really nice
👍 French translation is good. One of the best I saw on Appsumo apps
👍 Time management feature is nice and easy to use.
👍 Signature field in the estimations doc.
👍 Wiki is interesting even if doesn't give that many options. Should it be like a Sharepoint?

Cons:
👎 White-labelling really restrictive and 9$/month to take it off isn't worth it
👎 To not be able to use our own email address to communicate with clients via Plutio you need the white-labelling. That's non-sense for me. I won't send bills via hello@plutio.com ... How customers can be reassured to send payment this way...
👎 While testing in the trial version (no white-labelling restriction), I couldn't add my mail via IMAP.
👎 Multi-branding non supported in one account. It was one of the main reason I took it. I really liked the fact to be able to manage my different companies on the left side to switch when I want. But after the trial, I saw that each company is on a different subscription... Again a bad surprise.
👎 I asked questions before buying to confirm few points and before the end of the deal in August 12. Still no answer. Is there a customer service? If yes, it's one of the worst I ever saw... I can understand that you sold a lot, but 2 weeks to "potentialy" have an answer is way too long (and I'm not sure to have an answer yet...)
👎 Lack of app integrations.
👎 The finance feature lets you create estimates and bills only. No accounting or reports available. An integration with Waveapps would be great to have the accounting option and to be able to manage the taxes.
👎 In the billing, I can't add many taxes. I'm in Canada and we often have 2 different taxes with different rates. I saw in the setting that I can add as many taxes as I want but : 1- I can't add my tax number and 2- I can't use those fields anywhere in the Invoice or Estimation even with customized field
👎 You can't edit a proposition once created/sent. How do you do when you did a mistake or you need to add/remove points?
👎 File manager, you can't edit files inside Plutio. (not like in Zoho)

Is there a way to delete the "dummy" datas, or the one I integrated during the trial or should I delete them one by one?

For now I don't see many points to make it worth the money except the financial features. But as you only can send via hello@plutio.com without white-labelling, it makes it non usefull for me.
For me it's like a combination of the Free version of: Hubspot+Freedcamp+Waveapps. (Even this free combination gives you more features)

The Appsumo deal is interesting after-all for a lft deal. But I wouldn't have pay for the regular susbscription as for the features offered now.

I finally found a business/project management tool that I am happy with. What's better is that my team and clients are as well! The design feels natural, the interface is very intuitive, which has only made it easier to get work done using this tool.