system, which are highlighted in the QA section. The significance of SMS communication cannot be overstated. Email communication is often ineffective, as many people don't check their emails in real-time. SMS eliminates a lot of miscommunication and provides a more immediate and reliable means of communication. For example, customers with urgent needs, such as toothaches, should be able to book appointments hassle-free online, even outside regular business hours, through SMS. It's vital for businesses to prioritize implementing SMS functionality to enhance customer experience and streamline communication processes.