Question 1

Does PresEngage work inside Zoom and Google Meet?

Accepted Answer

Yes, on both tiers. Your audience opens the PresEngage side panel right inside the call and asks away, and your AI Co-Presenter answers from your presentation on the spot. No tab-switching, no juggling links.

Question 2

What presentation tools is PresEngage compatible with?

Accepted Answer

If it exports to PDF, it works with PresEngage. Build in PowerPoint, Keynote, Google Slides or Canva, export a PDF and upload it, and your AI Co-Presenter gets to know your deck. While you present, share your audience link; on Tier 2 you also get a branded QR code and a ready-made Audience Connect slide to drop into your deck.

Question 3

How do audience members join a PresEngage session during a presentation?

Accepted Answer

From any phone or laptop, with nothing to download. They open your presentation's link, or use the PresEngage side panel in Zoom or Google Meet. On Tier 2, an in-person audience simply scans your branded QR code.

Question 4

Do attendees need an account, and can other attendees see their questions?

Accepted Answer

No account and no app, just a browser. By default attendees join with their name and email, or Google sign-in, so every question shows you exactly who asked. On the web, attendees don't see each other's questions. In Zoom and Google Meet, you choose which questions to feature for the room, shown with the asker's name. If you'd rather your audience ask without giving a name or email, you can switch on anonymous questions for a presentation. Its web attendees then go straight to your AI Co-Presenter, with no name or email, and you see them as "Anonymous attendee". It covers the web Q&amp;A page only; Zoom and Google Meet still identify people.

Question 5

Who do I contact for help after redeeming?

Accepted Answer

A real person on our team. In the app, open Help and choose Contact support: you get a reference number and a reply by email. Prefer email? Write to support@presengage.com. Can't sign in yet? Use the Contact support link at the bottom of the sign-in page. For quick how-to questions, the Help assistant in the app answers right away.

Question 6

Can I connect PresEngage to other apps, like Slack or Google Sheets?

Accepted Answer

Yes, through Zapier. Each text or WhatsApp message your audience sends can flow straight into Google Sheets, Slack, your CRM and thousands of other apps. Texting and WhatsApp are Tier 2 pay-as-you-go options; questions from the web, Zoom and Google Meet are waiting for you in your Messaging Center and Audience Intelligence.

Question 7

Does PresEngage search the internet for answers?

Accepted Answer

Never. PresEngage answers only from what you give it: your slides, notes, documents and any web pages you choose to add (those are read once, when you add them). If the answer isn't in your material, it tells your attendee it isn't covered instead of guessing, and lets you know so you can follow up. Your audience gets your expertise, not the internet's.

Question 8

What's the difference between Tier 1 and Tier 2?

Accepted Answer

Both tiers give you the full presenter toolkit: unlimited presentations, your AI Co-Presenter, Audience Intelligence, Smart Prompt, Smart Follow-Up and your own branding. Tier 1 is built for presenting online, with Google Meet and Zoom side panels and a link you can share anywhere. Tier 2 takes you into the room too: a branded QR code, a ready-made Audience Connect slide, Digital Wallet passes and your own custom domain.

Question 9

Does PresEngage work with Microsoft Teams?

Accepted Answer

Not yet, but you can still use it in Teams today. Paste your PresEngage link into the meeting chat and your audience asks from their browser, with nothing to install.

Question 10

Does PresEngage listen to my talk?

Accepted Answer

No, and it doesn't need to. Your AI Co-Presenter works from the slides, notes and documents you upload. Want it to know what you said, too? Export a transcript from your meeting tool as a PDF or Word file and add it as a supporting document.

Question 11

Are text messages and WhatsApp included?

Accepted Answer

Texting and WhatsApp aren't part of lifetime pricing, because every message costs real money to send. Your web, QR, Google Meet and Zoom audiences come with no per-person fees.

Question 12

Do my presentations stay live?

Accepted Answer

Yes, for as long as you're using them. Your AI Co-Presenter keeps answering around the clock, long after you've left the stage. A presentation that sits idle for about a month is archived, and later deleted, and we always email you first. Need an archived one back? Reactivate it from your original PDF, then add your supporting documents and links again.

Question 13

Can I use my own branding?

Accepted Answer

Yes, on both tiers. Put your logo, name and colours on your audience pages and switch off PresEngage's sign-up prompts, so your audience sees your brand. A few things stay ours behind the scenes: the privacy and terms links, go.presengage.com short links, and follow-up emails sent from our address as "Your Name via PresEngage". Want your own web address too? Custom domains come with Tier 2.

Question 14

Who sees my audience's details, and can I export them?

Accepted Answer

You do. By default each question arrives in your Messaging Center and Audience Intelligence with the asker's name and email, so you know exactly who to follow up with, and you can download the people who joined a presentation, with their conversations, as a CSV file. If you switch on anonymous questions for a presentation, its web attendees appear as "Anonymous attendee" with no name or email, and you can't email them afterwards. We don't sell your audience's information.

Question 15

How do I activate my code or upgrade to Tier 2?

Accepted Answer

Activation is quick: redeem from your AppSumo account and you'll land on PresEngage's activation page to create or sign in to your account. Ready to take it into the room? Change your tier from Tier 1 to Tier 2 in your AppSumo account while the deal is live, and PresEngage updates automatically. Refunds are handled by AppSumo under its refund policy.

Question 16

Can I use PresEngage for clients, stack codes, or move my license?

Accepted Answer

Absolutely: present for as many clients as you like from your own account. Each account is for one person, so please don't share a login across a team. Codes don't stack. Need to move your license to another account? Email support@presengage.com from the account that holds it, with your AppSumo order number.

Question 17

Is my content used to train AI models?

Accepted Answer

No. Your content is used only to run PresEngage for you: to power your AI Co-Presenter and answer your audience's questions. We don't use it to train AI models. Our Terms of Use and Privacy Policy have the details.

Question 18

Can I add a video of my talk to my Q&A page?

Accepted Answer

Yes, on both tiers: paste a link to a video you host on YouTube, Vimeo, Wistia or Cloudflare Stream and your audience watches it on the web Q&amp;A page while they ask your AI Co-Presenter questions, and it still answers from your slides and documents, not from the video.

Question 19

Can attendees ask questions anonymously?

Accepted Answer

Yes, on both tiers: turn on Anonymous questions for a presentation (it is off by default and applies to the web Q&amp;A page only) and viewers ask without giving a name or email, though you can't email them afterwards.

Question 20

Can I send questions to my audience while I present?

Accepted Answer

Yes, on both tiers: write your questions ahead, send them from your phone during your talk, and choose when the results appear, on the web Q&amp;A page and in the Google Meet and Zoom side panels.

Question 21

Can I read audience questions in my own language?

Accepted Answer

Yes, on both tiers: pick your language once from 36, and new audience questions and AI replies show in it in your Messaging Center, translated by AI with the original one click away, while attendees keep asking in whatever language they like.

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