Hi, there is software that I use (not developed by me) and I'd love to be able to make a product tour for my employees to help make it easier for them to learn it.
Are you able make a product tour overlay on software you don't own (no access to their server)?
This would be online software the product tour is for.
Founder Team
Olli_Produktly
Nov 3, 2025
A: Hi,
We don't currently support this use-case, but are planning on adding support for it in the future.
Dear Olli, I hope you're doing well. We are currently using your SAAS product and noticed that Bugsnag is being used for error tracking and several requests are sent to this tool. I have some concerns regarding the privacy of the data that is being sent to Bugsnag from our application. Could you please provide detailed information about what specific data is transmitted to Bugsnag during those...
Founder Team
Olli_Produktly
Oct 28, 2025
A: Hi,
We use Bugsnag for error monitoring. So only when errors in Produktly code, the error details are sent to Bugsnag. Also some metadata is sent like which browser type, and version are sent. No personal data or sensitive information is ever sent to Bugsnag or Produktly.
Q: Urgent Request for Feedback on GDPR Audit and Data Processing Agreement (DPA) for Produktly
Dear Produktly-Team, I would like to kindly remind you once again of my previous inquiry regarding the GDPR audit and the Data Processing Agreement (DPA) for Produktly. Since today is Taco Day (and only lasts for 3 more hours), a prompt response would be important to me!
I would be very grateful if you could respond to my original email (subject: “GDPR Audit and Data Processing Agreement (DPA) for Produktly”) within the next few hours. Thank you in advance for your support.
Q: Sync with Users so product tour only triggers once possible?
hi there, is it possible to sync with users in my saas so a product tour of yours will only get triggered once? i don't fully understand the concept how this connects to my users.
Founder Team
Olli_Produktly
Oct 28, 2025
A: Hi,
Yes, you can identify users to Produktly: https://produktly.com/docs/docs/integration/identify-users which will save the user's progress based on their user id.
Q: Product tour of other software?
Hi, there is software that I use (not developed by me) and I'd love to be able to make a product tour for my employees to help make it easier for them to learn it.
Are you able make a product tour overlay on software you don't own (no access to their server)?
This would be online software the product tour is for.
Olli_Produktly
Nov 3, 2025A: Hi,
We don't currently support this use-case, but are planning on adding support for it in the future.
Share Produktly
Q: Which data is sent to Bugsnag?
Dear Olli,
I hope you're doing well.
We are currently using your SAAS product and noticed that Bugsnag is being used for error tracking and several requests are sent to this tool. I have some concerns regarding the privacy of the data that is being sent to Bugsnag from our application.
Could you please provide detailed information about what specific data is transmitted to Bugsnag during those...
Olli_Produktly
Oct 28, 2025A: Hi,
We use Bugsnag for error monitoring. So only when errors in Produktly code, the error details are sent to Bugsnag. Also some metadata is sent like which browser type, and version are sent. No personal data or sensitive information is ever sent to Bugsnag or Produktly.
Share Produktly
Q: Urgent Request for Feedback on GDPR Audit and Data Processing Agreement (DPA) for Produktly
Dear Produktly-Team,
I would like to kindly remind you once again of my previous inquiry regarding the GDPR audit and the Data Processing Agreement (DPA) for Produktly. Since today is Taco Day (and only lasts for 3 more hours), a prompt response would be important to me!
I would be very grateful if you could respond to my original email (subject: “GDPR Audit and Data Processing Agreement (DPA) for Produktly”) within the next few hours.
Thank you in advance for your support.
Share Produktly
Q: Sync with Users so product tour only triggers once possible?
hi there, is it possible to sync with users in my saas so a product tour of yours will only get triggered once? i don't fully understand the concept how this connects to my users.
Olli_Produktly
Oct 28, 2025A: Hi,
Yes, you can identify users to Produktly: https://produktly.com/docs/docs/integration/identify-users which will save the user's progress based on their user id.
Share Produktly
Q: Is the help desk still available??
I contacted the helpdesk last Monday via AppSumo, their website, and email, but haven’t received any response. Is Produktly still active?
Olli_Produktly
Oct 2, 2025A: Hi,
We apologize for the slow support.
Produktly is definitely still active and being used by thousands of companies every day.
Share Produktly
Verified purchaser
happy to hear that! thanks