Q: Sync with Users so product tour only triggers once possible?
hi there, is it possible to sync with users in my saas so a product tour of yours will only get triggered once? i don't fully understand the concept how this connects to my users.
hello, I would like to invite a new user in Produktky, I got this message "can't invite existing user yet" even if I removed it before, I can see that I have 11 license users, only 3 are taken. thanks
Just commenting here too in case others have this same issue:
The error means that the user already has an account on Produktly, and currently you can only belong to one company at a time. We will work on fixing this limitation in the future.
You can invite them using another email, or using the "+" feature to make the email unique e.g. example+2@example.com....
hello, could you please be so kind and give me an answer, thanks
Q: Multilingual changelog with custom button
Hi, I understand Produktly doesn’t support multilingual content yet, so I’d need to duplicate my changelog (one per language).
How can I connect both versions to my own custom button so that the correct language is shown automatically based on the user’s browser/profile language?
Currently, you would have to use different buttons for each changelog, or dynamically change the identifier of the button based on the language, or use Javascript to open the changelog on button click.
Q: Sync with Users so product tour only triggers once possible?
hi there, is it possible to sync with users in my saas so a product tour of yours will only get triggered once? i don't fully understand the concept how this connects to my users.
Share Produktly
Q: Is the help desk still available??
I contacted the helpdesk last Monday via AppSumo, their website, and email, but haven’t received any response. Is Produktly still active?
Olli_Produktly
Oct 2, 2025A: Hi,
We apologize for the slow support.
Produktly is definitely still active and being used by thousands of companies every day.
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Verified purchaser
happy to hear that! thanks
Q: add a new user
hello, I would like to invite a new user in Produktky, I got this message "can't invite existing user yet" even if I removed it before, I can see that I have 11 license users, only 3 are taken. thanks
Olli_Produktly
Oct 2, 2025A: Hi,
Sorry for the slow reply.
Just commenting here too in case others have this same issue:
The error means that the user already has an account on Produktly, and currently you can only belong to one company at a time. We will work on fixing this limitation in the future.
You can invite them using another email, or using the "+" feature to make the email unique e.g. example+2@example.com....
Share Produktly
Verified purchaser
hello, could you please be so kind and give me an answer, thanks
Q: Multilingual changelog with custom button
Hi, I understand Produktly doesn’t support multilingual content yet, so I’d need to duplicate my changelog (one per language).
How can I connect both versions to my own custom button so that the correct language is shown automatically based on the user’s browser/profile language?
Thanks!
Olli_Produktly
Sep 9, 2025A: Hi,
Currently, you would have to use different buttons for each changelog, or dynamically change the identifier of the button based on the language, or use Javascript to open the changelog on button click.
Share Produktly
Q: NPS widget
Do these plans come with the NPS widget ?
Olli_Produktly
Sep 4, 2025A: Hi,
Yes NPS widgets are included in all plans
Share Produktly
Thanks