Produktly Questions

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ibestrikeribestriker
ibestrikerPLUS
Dec 7, 2025
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Q: Question about admin account backend

In the backend, can admin(manager) do these to all the feedback received?
1. Sort by Location, Feedback rating (stars), Date of submission
2. Search by Location, Feedback rating (stars), Date of submission
3. filter all the feedbacks submitted by Location, Feedback rating (stars), Date of submission
4. See the graphs and analytics (pie chart or bar chart of percentage) of feedback stars, location, etc

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dcr20854dcr20854
dcr20854PLUS
Nov 18, 2025
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Q: Onboarding to website

Hi, I have a directory website that I'm recruiting businesses to join. They have to fill out a few things, upload a photo, and the like. I'm finding that they need a lot of help, and the demands of providing it are a problem. I'd like to have an onboarding process that prompts them going through the whole process, to make it as easy as possible. Can Produktly do this? Thanks

Founder Team
Olli_Produktly

Olli_Produktly

Nov 18, 2025

A: Hi,

Yes, we have many tools to support onboarding.

You can add a product tour that interactively guides them through all the steps.

Or you can add an onboarding checklist, where the user can track their progress and go to complete certain steps (or even start product tours from the checklist itself).

Or for more subtle help, you could add smart tips to the form. These could be little help...

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nimbitynimbity
nimbityPLUS
Oct 30, 2025
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Q: Product tour of other software?

Hi, there is software that I use (not developed by me) and I'd love to be able to make a product tour for my employees to help make it easier for them to learn it.

Are you able make a product tour overlay on software you don't own (no access to their server)?

This would be online software the product tour is for.

Founder Team
Olli_Produktly

Olli_Produktly

Nov 3, 2025

A: Hi,

We don't currently support this use-case, but are planning on adding support for it in the future.

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it-labsit-labs
it-labs
Oct 16, 2025
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Q: Which data is sent to Bugsnag?

Dear Olli,
I hope you're doing well.
We are currently using your SAAS product and noticed that Bugsnag is being used for error tracking and several requests are sent to this tool. I have some concerns regarding the privacy of the data that is being sent to Bugsnag from our application.
Could you please provide detailed information about what specific data is transmitted to Bugsnag during those...

Founder Team
Olli_Produktly

Olli_Produktly

Oct 28, 2025

A: Hi,

We use Bugsnag for error monitoring. So only when errors in Produktly code, the error details are sent to Bugsnag. Also some metadata is sent like which browser type, and version are sent. No personal data or sensitive information is ever sent to Bugsnag or Produktly.

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hoffmanngabriel89hoffmanngabriel89
hoffmanngabriel89PLUS
Oct 8, 2025
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Q: Urgent Request for Feedback on GDPR Audit and Data Processing Agreement (DPA) for Produktly

Dear Produktly-Team,
I would like to kindly remind you once again of my previous inquiry regarding the GDPR audit and the Data Processing Agreement (DPA) for Produktly. Since today is Taco Day (and only lasts for 3 more hours), a prompt response would be important to me!

I would be very grateful if you could respond to my original email (subject: “GDPR Audit and Data Processing Agreement (DPA) for Produktly”) within the next few hours.
Thank you in advance for your support.

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