4.0
Taco ratings
Customers appreciate Produktly for its seamless product tours, easy implementation of checklists, and effective feedback widgets. While some users have noted minor drawbacks such as limited styling options and occasional glitches, the overall sentiment is positive. With a 60-day money-back guarantee, it's worth giving Produktly a try for those seeking a comprehensive onboarding solution.
AI-powered summary of customer reviews
Verified purchaser
APP KO AND NO SUPPORT
Do not buy this deal, the app doesn't work and they have not been responding for months !
Olli_Produktly
Nov 18, 2025Hi,
I'm sorry you had a bad experience.
Produktly is running as usual, and thousands of companies use it every day. All customers (including lifetime plan ones) are still very much supported.
Can you reach out again at support@produktly.com so we can assist you?
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Verified purchaser
Major problem:( Cant get through to company for over 3 weeks
Major problem:( Cant get through to company for over 3 weeks.
Olli_Produktly
Nov 18, 2025Hi,
I'm sorry we have missed your messages.
Produktly is running as usual, and all customers (including lifetime plan ones) are still very much supported.
Can you reach out again at support@produktly.com so we can assist you?
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Verified purchaser
Buggy app, ZERO support!
Trying to get the app working and running into config issues. The app just doesnt live up to its promise (shock). Contacted support a few times, and had no replies. Shame.
Olli_Produktly
Nov 18, 2025Hi,
I'm sorry we have missed your messages.
We have thousands of companies using Produktly every day successfully to improve their onboarding and adoption.
Can you reach out again at support@produktly.com so we can assist you?
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Verified purchaser
Disappointing Support Experience – Urgent Request for Feedback
I have already sent multiple support requests to the developer weeks ago – both via AppSumo and by email – and to this day have received no response. It almost seems as if my questions are too inconvenient.
Unfortunately, I am therefore forced to rate the product with one star for the time being. A product without functioning support or a company behind it is worth little to me, even if the features were good. If I do not receive a satisfactory or any response at all by the end of the 60-day return guarantee period, I will return the tool. I see no reason to support companies that ignore their customers and only take the money.
However, if support contacts me promptly and provides a customer-friendly, solution-oriented response, I will of course reconsider my rating and adjust it to reflect the features of the tool.
Until then, this rating remains – and here once again is the urgent appeal to the developer to finally respond to my questions.
Olli_Produktly
Nov 18, 2025Hi,
I'm sorry you had a bad experience.
Produktly is running as usual, and all customers (including lifetime plan ones) are still very much supported.
Can you reach out again at support@produktly.com so we can assist you?
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Verified purchaser
Terrible
It's terrible, you have no customer support. The previews are not working. Very limited styling options. Styling is very basic, it's just not right.
The builder is not working, you need to refresh and reinstall everything all the time. There own product tour is not even working.
Don't get all these good reviews. I think you will receive some kind of discount for a good review.
Olli_Produktly
Nov 18, 2025Hi,
I'm sorry you had a bad experience.
We support custom CSS for most widgets, which allows you to customise the styling exactly how you want. In addition, we also offer more basic options for customizing e.g. sizing and colors, that don't require CSS.
Can you reach out again at support@produktly.com so we can assist you?
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