Alex, there was a review posted last week (Jan. 28th, I think?) in which the user expressed a number of frustrations. I have not yet tried the tool so am not about to rush to judgment based on one critical review expressing sentiments that do not appear, overall, to be broadly shared by others.

That said, I couldn't help but notice you did not respond. I want to give you the benefit of the doubt, but your non-response is consistent with precisely the feedback that was expressed... i.e. about a lack of responsiveness and how this contributed to both the user's experience and also their apparent [diminished] confidence in the outlook.

That 1-star review seems to be an outlier, but its core concern seems to be something pretty fundamental -- and your non-response has validated it.

Any thoughts/perspective to help give me confidence?