can pulsedesk be used on multiple sites / domains? | Pulsedesk

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Johnny00PLUS

Aug 23, 2023

Q: can pulsedesk be used on multiple sites / domains?

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elizaveta.karelina

May 15, 2024

A: Hello! Yes, you can. But we provide only one Live Chat, Client Portal, Knowledge Base

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I understand that Brazilian Portuguese is a supported language. I also understand that you answered that there can be only one domain and one CNAME. So I have a few questions, but first let me introduce you to my situation: I have a company and I wish to provide support (mainly answer inquiries) for the main company and also provide support fot three other products under the same company. I have registered a .com domain and also a localized .com.br domain for the company, and also .com domains for the specific products. I have not set up emails yet and the domains are parked at the moment. Questions: 1. When I sign up (claim the deal), should I already have my company email set up or can I sign up using my personal e-mail? 2. If I need to have the company email already set up, do I need to choose already which e-mail it will be used by customers to contact support through pulsedesk? e.g., support@mydomail.com or contact@mydomain.com? 3.If I switch the language to Brazilian Portuguese, will the email signature that contains the ticket number and all pertinent information be in Brazilian Portuguese? 4. Can I set the email signature mentioned in question 3 to both english and portuguese? 5. Regarding the Knowledgebase, can I separate my products under separate categories inside my knowledgebase, so that customers can choose which product they will see troubleshooting information? 6. I see that plan 1 has 3 users. But how many email aliases can be created under plan 1? Can I create more than 3? e.g. support@mydomain.com / contact@mydomain.com / help@mydomain.com / suporte@mydomain.com / ajuda@mydomain.com 7. I understant that only one domain can be used under plan 1, but can I create email aliases for subdomains as well? e.g. support@product1@mydomain.com / support@product2.mydomain.com? And if so, how many subdomain aliases can be created? 8. In which country is your service hosted? Thank you very much.

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