Decided to give up on this one after waiting on support to set up my CNAME. Most platforms I have used have this service built into the admin panel and it normally takes a couple of hours max. Apparently, with Pulsedesk it can "take a week or so" to configure this and must be done by contacting support, after not hearing anymore I gave up! I would assume most people would want to integrate this into their DNS/Domain so I can't understand why this is made to be so frustrating.