While many products on AppSumo offer lifetime pricing for early adopters, PulseDesk falls short in delivering a satisfying experience.

Despite having typical features in their Ticketing system, many of them either don't function well or are poorly thought through.

For instance, the agent can never go offline, which misleads customers into thinking the agent is available for chat when they're not.

When an agent clicks 'End Chat,' there's no notification sent to the customer, leaving them unaware that the chat has ended.

'Reply' doesn't work on the mobile app, leading to replies with poor context and usability issues. "Reply' does work on the web app.

The text in the name & email field of the email/message widget makes no sense, and the support agent couldn't provide a proper response when confronted about it. - https://tinyurl.com/285z4jvl

Navigating back to your site from the Knowledge Base is cumbersome, as there's no direct link provided.

Furthermore, there's a persistent issue with the message "Invalid Date,"in the chat widget and the support team couldn't offer a satisfactory solution. - https://tinyurl.com/268ubkla

Overall, the customer support is slow and lacks proper training.

If you're looking to provide your customers with a great experience using this customer service tool, PulseDesk may disappoint both you and your customers.

Although the product has potential, it seems to have been launched prematurely.

As an early adopter, I'm willing to overlook bugs as long as they don't impact customer experience, but that's not the case with PulseDesk.

Wishing them the best of luck in improving their product!

Tried the product for about 1 week now.