slow support & config
Quite a waste of time
1. If I want cname, I need to contact support, but when contact support it will take 2-3 days to reply to an email, and again they confirm that you cannot use your own domain name. So in short, advertising the Cname function for what?
I've bought 2 accounts but was refunded because, after 3 days, I couldn't change the domain name.
2. Email about directory errors; no answer. The structure is quite complicated when you have to create up to three sub-directories to write articles.
elizaveta.karelina
May 9, 2024Hello!
We do provide CNAME and you can change URL for Knowledge base and Client Portal. Yes, unfortunately, it takes some time.
Yes, to create article, you should create Category and Sub category. I'll check with the team to see if this can be simplified.
Thanks for your comment.