Q: Waiting on support to reply back, can someone help?
I am having an issue with AI edit spoke with Ayeush a few times then there is no response for a few weeks...
Can someone from the support team let me know about the status of my issue? Even if it is to say we have no update but are working on it would be helpful...
We used all our credits on the platform by July 21, and our subscription started on June 25. Based on the monthly cycle, we were expecting a credit renewal by now, but as of August 5, the credits have not been replenished.
Could you please check and confirm when our credits will be renewed?
I jumped on this at the last minute, just as it was closing, so I wasn't able to investigate it as much as I normally would. I'm definitely intrigued by it, but I have one big question: is it possible to manually reframe the edits? If I have a two person interview, I'm not always happy with the choices made by AI with regard to time and place of edits. And sometimes I'd like to be on a reaction, etc, while the other person is speaking.
Founder Team
ayeush
Edited Jul 7, 2025
A: Hey conleec, Thanks for asking,
Yes, Next week we launching an advanced timeline editor which will give you full control over your videos and editing, I've shared screenshots of how it looks like on Discord.
Yes you can move the person in the frame to whatever position you feel like.
Q: Where is best spot for timely support? Here and discord seems VERY VERY SLOW response times.
Not wanting real time responses but at least daily. No more than 24hr is not too much to ask for. Especially when you go all in or close to all in with teir 5.
Founder Team
ayeush
Jul 7, 2025
A: Hi jsamplesjr
No I assure you on discord, you can get your queries sorted in under 12 hours or max a day. I believe I've interacted with you on dicord. I hope your queries were answered.
Welcome to the family man. I go by @ayeush on Discord, ping me if I miss the message and I'll spawn back.
Q: Waiting on support to reply back, can someone help?
I am having an issue with AI edit spoke with Ayeush a few times then there is no response for a few weeks...
Can someone from the support team let me know about the status of my issue? Even if it is to say we have no update but are working on it would be helpful...
Share QuickReel
Q: When do credits get renewed? Asked in discord but its been a few days and haven't heard back.
Share QuickReel
Q: When is the next credit top-up scheduled?
We used all our credits on the platform by July 21, and our subscription started on June 25. Based on the monthly cycle, we were expecting a credit renewal by now, but as of August 5, the credits have not been replenished.
Could you please check and confirm when our credits will be renewed?
Share QuickReel
Q: Manual Reframing Possible?
I jumped on this at the last minute, just as it was closing, so I wasn't able to investigate it as much as I normally would. I'm definitely intrigued by it, but I have one big question: is it possible to manually reframe the edits? If I have a two person interview, I'm not always happy with the choices made by AI with regard to time and place of edits. And sometimes I'd like to be on a reaction, etc, while the other person is speaking.
ayeush
Edited Jul 7, 2025A: Hey conleec,
Thanks for asking,
Yes, Next week we launching an advanced timeline editor which will give you full control over your videos and editing,
I've shared screenshots of how it looks like on Discord.
Yes you can move the person in the frame to whatever position you feel like.
Thanks
Share QuickReel
Verified purchaser
Amazing! I can't wait to try it out!
Q: Where is best spot for timely support? Here and discord seems VERY VERY SLOW response times.
Not wanting real time responses but at least daily. No more than 24hr is not too much to ask for. Especially when you go all in or close to all in with teir 5.
ayeush
Jul 7, 2025A: Hi jsamplesjr
No I assure you on discord, you can get your queries sorted in under 12 hours or max a day.
I believe I've interacted with you on dicord.
I hope your queries were answered.
Welcome to the family man.
I go by @ayeush on Discord, ping me if I miss the message and I'll spawn back.
Thanks
Share QuickReel