QuickSigner Questions

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Q: German Language?

When will a German language version be available?
Or can you create custom fields where users can translate the language themselves?

raglJul 24, 2025
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Founder Team
Stefan_QuickSigner

Stefan_QuickSigner

Jul 27, 2025

A: At this time, we do not have a set timeline for German language support. While full language customization is not currently available, you can add user-defined labels to text fields to indicate their purpose to signers (e.g., “Name”), which allows for some level of manual translation within the document interface.

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Q: PCI compliant - Credit Card Information

I am a travel agent and my clients are required to complete a credit card authorization form for every payment they make for a trip. Is Quick Signer, PCI compliant, or PCI DSS (Payment Card Industry Data Security Standard)? Meaning is there adherence to a set of security standards designed to protect cardholder data during transactions. My host agency requires PCI compliant digital signing platforms to protect client's credit card information.

info2828gEdited Jul 24, 2025
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Founder Team
Stefan_QuickSigner

Stefan_QuickSigner

Jul 24, 2025

A: QuickSigner is not currently PCI DSS (Payment Card Industry Data Security Standard) compliant. However, we take data security very seriously and are ISO 27001 certified — an internationally recognized standard for information security management systems. This means we have strong controls in place to protect sensitive data and ensure platform-wide security.

If your host agency specifically requires PCI compliance for handling credit card information, we recommend collecting payment details through a PCI-compliant payment processor, and using QuickSigner strictly for the signing of authorization forms without any sensitive card data.

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Q: Email of signed contract

I just bought Tier 1 and have these questions after sending a test contract.

1. The fillable fields appear to be centred. Is it possible to have them justified left?
2. There are no guide lines to ensure that fields above each other are aligned e.g. in the signature block to make both date fields align with each other. Is this possible?
3. When signing, the next field button keeps cycling through the fields rather than highlighting the fields that haven't yet been completed. It's also not clear when you are ready to sign.
4. I received the email to the customer and it was straightforward to sign, but I haven't received an email with a copy of the contract as the customer (I have signed it myself as the contractor).
5. I didn't get notification that the customer had signed. Is this normal?

LawyersCoachEdited Jul 15, 2025
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Founder Team
Stefan_QuickSigner

Stefan_QuickSigner

Jul 16, 2025

A: Thank you for your feedback and for testing out Tier 1. Here are responses to your questions:

Field Alignment
Currently, text fields are left-aligned, while signature fields are centered by design. We don’t plan to change this behavior at the moment.

Field Alignment Guides
We currently don’t support alignment guides (such as snap-to-grid or visual rulers), and this feature isn’t on our immediate roadmap. However, we’ve added it to our backlog and will consider prioritizing it based on user demand.

Field Navigation During Signing
Thank you for this feedback — we agree that improving the experience during signing, including clearer field navigation and final step indication, would be valuable. We've added this to our UX improvement queue.

Completion Notification
Typically, once all parties have signed, the sender, all signers, and any copy-only recipients receive a completion email with the signed contract. If you didn’t receive this as the sender, please double-check your spam folder or let us know so we can investigate further.

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Q: Enhancing QuickSigner: recurring reminders, in-line forms, and document workflow improvements

While I've already submitted these requests by email, I wanted to share here to highlight improvements that would benefit all.

* Recurring Reminders: please add the ability to send signature invite reminders every X days or on X days after the initial request and not just manually once every 24 hrs.

* In-Line Form Fields: Allow filling in forms directly in-line without triggering a pop-up modal window. Other solutions allow you to tab through the fields without an intrusive modal window popping up every time.

Attachment of Completed Documents: eliminates the need for users to click links and download documents manually.

Flatten Signed Documents and then OCR: to prevent signatures from being "lifted" and abused for other purposes.

Public Roadmap: please publish this so we know what features are being prioritized.

Thank you!
-Nghe

VMISCPLUSJul 11, 2025
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Founder Team
Stefan_QuickSigner

Stefan_QuickSigner

Jul 11, 2025

A: Thank you for your suggestions—they're greatly appreciated, and we'll definitely take them into consideration.

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Q: Sending copies no request for signature

Will I be able to send and track/certify delivery of a document without requesting a signature.

Thank you.

bigsby1PLUSJul 8, 2025
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Founder Team
Stefan_QuickSigner

Stefan_QuickSigner

Jul 8, 2025

A: Yes, you can track a document without requesting a signature.

When creating a sign request, simply add the recipient and select "Copy only" by clicking the settings (gear) icon next to their email address. This will allow you to send a copy without requiring them to sign.

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