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Q: Hello Guys, I have purchased the software and I have posted a question or shall I say submitted a help desk ...
ticket and it has yet to be responded to or yet to be resolved. Its is very hard getting any type of assistance. How can I get some help? This is my last response from you guys on dec 14. it says you are looking into it. What long is that look? I would like to know what the resolution is at this point.
Alanna from Quuu <alanna@quuu.co>
Mon, Dec 14, 1:05 AM (13 days ago)
to me
Hey there,
Thanks for getting in touch about jesusnecklace store still not posting on automatic - I'm looking into this for you now.
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Alanna Alanna from Quuu
how can we resolve my issues?
Q: Hello, I purchased the app.
but the biggest issue is that inside the app, the scheduled posts show a thumbnail. which doesn't appear on the post. I contacted you support. and below is what they said. If you are aware of such an issue why isn't it being worked upon. (Just pasting the first line as the rest of the text was just stating that the issue is not with Quuu and was asked to edit the post manually - which also didn't work)
Here is the first line of the response from the support team:
'Apologies for the delay! We have users in touch with this issue all the time, unfortunately'
Creators_Quuu
May 14, 2024A: Hi there, we are looking into this as we speak, but unfortunately, it is down to Facebook when resolving the opengraph data from each link. It does seem to be a sporadic issue though and doesn't affect every user.
Thanks for the response. This isn't just with Facebook but other social media platforms as well. Facebook atleast showed me two thumbnails in the past 2 days. But Linked didn't show up even a single thumbnail. I believe you need to collaborate with these giants. Please fix this asap as everyone is facing the issue. Just before they give up in frustration. atleast my team is already fuming.
Verified purchaser
Daniel, Can I get some assistance with my issue please?
Q: So...
bought Quuu in 2016 and ended up not really using it. Now I need it and I am confused.
The plan I think I bought was the "Amazing" plan which no longer exists. I think this means that I am grandfathered into the "Pro" plan. So if I buy a single code I would be upgraded to the "Business" plan?
Also, can't seem to connect to my Buffer account and keep getting defaulted to you SocialChief account which seems to limit what I can do. Help!
Creators_Quuu
May 15, 2024A: Hi there,
If you redeemed your code back in 2016 you would still have the amazing plan as it was back then today.
Yes, if you purchase one more code, you'll get our business plan, and that will include a business plan for SocialChief as well.
As an amazing/pro member, you will currently get a free pro plan on SocialChief too.
Q: Hi, Can we find articles in other languages than English?
(French)
Cheers
Michael
Q: Hi!
I see you provide range of blog posts from other sites to promote on my FB page that are relevant. My question is how can I as a Quuu user share my blog posts to promote so that other can share?
Creators_Quuu
May 15, 2024A: That'll be using our promotion service, Quuu Promote. Head over to https://quuu.co/promote for that :-)